11-02-2017 02:50 PM - last edited 13-02-2017 07:01 PM
Hi,
I'm getting sound drop outs when playing my Deep Water Horizon Blu-ray disc.
I've been told it's a problem with Lionsgate discs as they are using a strange disc encoding system to try to prevent pirating.
The disc plays fine in my other player which is a Panasonic DMP-BDT500.
This would indicated that the BD-H6500 needs a firmware update to fix this issue.
Can you please look into this issue?
11-02-2017 03:17 PM
I've tried to send an email direct to Technical Support but it won't go through as I need to put my model number in but the form won't let me change the default setting of "null".
13-02-2017 12:15 PM
Hey there, LittleBadger! :smileyhappy:
We can take a screenshot of this thread and send it to our Tech Support colleagues for you. Is there any other technical-related info you’d like to add for them?
13-02-2017 07:00 PM
Please do.
I got my Blu-ray model number wrong.
It's BD-F6500 and I already have the latest Firmware which came out in 2015.
I think it needs a new firmware update.
21-04-2017 06:04 AM
If above method is not useful to you then check Samsung BD-F6500 Manual for help.
22-04-2017 09:08 AM