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R7 wireless speaker not connecting

First Poster

My R7 speaker stopped connecting a few days ago. It currently just goes on the loop of blinking blue for about 13 seconds before going a solid red colour for about 9 seconds. I tried resetting it (holding in volume up and down buttons) but to no avail. 

2 REPLIES 2
ChrisM Moderator
Moderator

Hi @Larry_Jr 

 

It sounds as though the speaker may need a software update. Have a look at pages 43/44 of the user manual for details of how to do this.

First Poster

I have plugged micro-USB into service port on the speaker into my computer and only then can I connect to multi-room, but that's where it stops, audio still doesn't play and soon as I plug in the power source the problem presumes. The software is up to date according to the app.

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