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R7 wireless speaker not connecting

(Topic created on: 25-03-2019 08:45 PM)
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Larry_Jr
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My R7 speaker stopped connecting a few days ago. It currently just goes on the loop of blinking blue for about 13 seconds before going a solid red colour for about 9 seconds. I tried resetting it (holding in volume up and down buttons) but to no avail. 

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13 REPLIES 13
ChrisM
SuperStar
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Hi @Larry_Jr 

 

It sounds as though the speaker may need a software update. Have a look at pages 43/44 of the user manual for details of how to do this.

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Larry_Jr
First Poster
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I have plugged micro-USB into service port on the speaker into my computer and only then can I connect to multi-room, but that's where it stops, audio still doesn't play and soon as I plug in the power source the problem presumes. The software is up to date according to the app.

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Claudi24
First Poster
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Hello, I have the same Problem. Did you get a solution  this Problem?

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vik1471
Apprentice
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was there any.solution to this? I had the same problem today

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5uvi5
First Poster
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Did anyone find a solution? This happened to my speaker too. 

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vik1471
Apprentice
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Hi 5uvi5 - I have still not found a solution - did you? Samsung were rubbish at trying to help - very disappointed!

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vik1471
Apprentice
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Hi, I finally got some help from Samsung. Their audio engineer said its a fault with the main PCB and this part is no longer available...basically it's useless now!

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vik1471
Apprentice
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Hi everyone, there is no resolution to this issue as Samsung confirmed its the main pcb which is no longer available. Its awful that they will not do anything further and basically have left many customers with irreparable and useless Samsung devices. I contacted Samsung direct and a local Samsung repair centre and they told me there was nothing further they could do! I think we should all put posts on Samsung Facebook /  Instagram and Twitter pages saying that they have let so many customers down...

 

What next?

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danielbacon
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this is crazy its not an old product
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