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QLED TV not connecting to Samsung sound bar

First Poster

I have just bought a new Samsung QLED TV and for some reason it won't connect to my Samsung sound bar

I've gone into settings, sound, etc and select optical cable- but it doesn't connect saying that it isn't turned on. I then tried the Bluetooth but the TV didn't find it. 

 

Do I have to return the TV do you think?

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CarloL Moderator
Moderator

Hey @GM123! Can you confirm the model number of the soundbar? Also, is your TV running on the latest software version? Settings > Support > Software update > Update now. Is the soundbar running on the latest software version too?

First Poster

Hi, the tv tv  the most recent update. RE the soundbar- it doesn't allow for updates model number is hw-f450

 

Thanks

DannyT Moderator
Moderator

Could you try downloading the SmartThings app to your phone, then adding the Soundbar? Once you add the soundbar, you'll be able to update it using the app.

 

Check out a guide on how to this here.


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