13-02-2019 08:01 AM
have blu ray player BD6100/xu it is not listed on any samsung help I used to watch amazon prime video through the smart hub but now I get error code amz99wlr uk I have upgraded the dvd player in settings and uninstalled and reinstalled prime video Can anyone help with this please
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13-02-2019 12:25 PM - last edited 13-02-2019 12:26 PM
@Lazcon wrote:have blu ray player BD6100/xu it is not listed on any samsung help I used to watch amazon prime video through the smart hub but now I get error code amz99wlr uk I have upgraded the dvd player in settings and uninstalled and reinstalled prime video Can anyone help with this please
Hi @Lazcon , Info on this Blu Ray Player is available via Samsung support https://www.samsung.com/uk/support/model/BD-E6100/XU/
Smart Hub Guide and Firmware links provided, however the Manual Guide is actually another link for the All Share. I've tracked down the manual here BD -E6100 Manual
However from Prime site is would apppear that some 2012 models are now not supported and your model is one of those. Amazon Support , perhaps one of the moderators can confirm. Live streaming on prime will only work for Samsung Players dated 2014 and beyond.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
13-02-2019 03:59 PM
Thank you James4578 I really appreciate your time and response
11-06-2019 12:39 PM
I can only recommend a more detailed guide for Samsung BD -E6100 with 235 pages.