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K5600 TV and hw-j355 soundbar soundconnect problem

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Apprentice

Hi,

I have a k5600 TV and j355 soundbar that have worked flawlessly for 2 years via soundconnect. In the last month when I turn the TV into standby the soundbar turns off and then turns back on playing the TV audio even though the TV picture is in standby. After a couple of minutes the soundbar switches off but then does not come on automatically when I turn on the TV.

So far I have tried:

Factory resetting TV and soundbar. 

Deleting and reconnecting soundbar.

The problem seems to have developed at the same time as the last software update. 

Any other suggestions would be gratefully received.

Many thanks

1 REPLY 1
Apprentice

Did you hook up with the optical cable ? 

Why don't you try to use HDMI instead of the optical...

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