13-11-2017 07:28 PM - last edited 13-11-2017 07:29 PM
Here is a link to the Sky forum describing the issue:
http://helpforum.sky.com/t5/Sky-Q/Dolby-Atmos-problem-Samsung-HW-k950/td-p/2697296
To cut a long story short, everyone is finding that after switching out of a UHD Atmos Sky broadcast to a regular non-Atmos channel, the sound is lost and requires the sound bar to be rebooted.
This is enough to put me off buying this otherwise well-reviewed unit.
Samsung, can you confirm whether you have plans to get to the bottom of this?
I'm 100% certain to buy this sound bar, if this issue gets fixed, otherwise forget it.
13-11-2017 07:47 PM
I too am experiencing this issue and have been from day one of Dolby Atmos sound being available from the Sky Q box. I would love to recommend this Soundbar to anyone asking for a Dolby Atmos system but with this issue still outstanding I will not!! I don't know if you read the comments in these forums but I suggest you do get to the bottom of this issue as I am convinced that you are losing prospective sales. There are plenty of people asking for advice on the Sky Q forum but are being put off buying your soundbar because of this issue.
17-11-2017 11:45 AM
I am finding that after switching out of a UHD Atmos Sky broadcast to a regular non-Atmos channel, the sound is lost and requires the sound bar to be rebooted.
Samsung, can you confirm whether you are looking into this problem please I have not found anyone who can get this to work with Sky.
There is already a very large discssion going on about this on the Sky forum
17-11-2017 12:13 PM
Hi all. I've escalated this to our Product specialist and Head Office to get some insight from the Samsung end on this for you.
@Marky00: As it's on the same topic, I've merged your thread with this one.
17-11-2017 12:24 PM
21-11-2017 08:25 PM
So Sky are reporting in the other thread that the issue is not their problem to solve.
28-11-2017 08:46 PM
So just to update, Samsung support have told me there are no reported issues of this issue...even though it has clearly been reported in both the Sky forums and these forums.
I have no interest in spending any more time with either Samsung or Sky trying to get this solved so I won’t be buying this sound bar.