HW-Q90R Disconnects!

[ShiroEd]

Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

See this link for how widespread this has already become: 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

Please  respond. 

[IanCardiff]

Amazing I have a bass speaker that works! Your fix seems to have worked, many thanks.

[Dandee]

Brilliant! & yep its not really deserving of a title of smart device tbh! Dumb device possibly 😉 However the firmware update via usb seemed to do the trick, ended up with much more stable connectivity & sounded much much better, wich of course would be expected with better connectivity stability 🙂

[Dandee]

No way should it be too much! Its designed & based around QLED, HDR & DTS Dolby Atmos. So really I would think it should b perfect for the job. I'm no expert like. I found mine ran much better with all my devices connected directly to my tv & then the TV connected to the soundbar via HDMI (ARC) & that was how i decided to have it setup after playing around trying allsorts of methods. It seemed to be the most stable consistant & compatible allowing me to enable all the didgital atmos settings, performing more like i was expecting it to for the price (less the hassle) not sure this will help?

[grid8400]

Hi,

Thank you for al the info here. My HW-Q90r came out of the box with a 1008 firmware. I checked all the setting and if I compare it with the settings posted in this thread the only difference is my W setting. This should be W 0241.0 and mine is W 0240.0

I did a update again for the rears and sub, and W stays at W 0240.0

Any idea if there are different 1008 updates????
My settings:

ON > M 0126.0 > B 1008.0 > H 0051.0 > FD 0040.0 > W 0240.0 > S 0136.0 > RR 0136.0 > RL 0136.0

Firmware version HW-Q90RWWB-1008.0

[Dandee]

Hi, i had to search for the Q90R firmware update on samsung & update the soundbar via usb as the update button didnt seem to update it to the latest version. This seemed to work for most people i spoke with 🙂

[alexdelprete]

---

@grid8400 wrote:
Hi,

Thank you for al the info here. My HW-Q90r came out of the box with a 1008 firmware. I checked all the setting and if I compare it with the settings posted in this thread the only difference is my W setting. This should be W 0241.0 and mine is W 0240.0

I did a update again for the rears and sub, and W stays at W 0240.0

Any idea if there are different 1008 updates????
My settings:

ON > M 0126.0 > B 1008.0 > H 0051.0 > FD 0040.0 > W 0240.0 > S 0136.0 > RR 0136.0 > RL 0136.0

Firmware version HW-Q90RWWB-1008.0

---

Same issue here. W stays at W 0240.0, but I have no connection issues. I'll wait for next fw version to see what happens.

Anyway, the soundbar works fine. Won't do anything else for now.

[MikeeMike]

I am based in the UK, and opted for the 1008 update from the US website, as I am suffering from the rear speakers disconnect. 

After the update, all appeared well, but after a prolonged period being turned off, I am back to square one, having to power cycle and hope the rear speakers connect on every occasion.  

What I have noticed is that my version numbers are different from what others have posted, does anyone know why? 

others 

ON > M 0126.0 > B 1008.0 > H 0051.0 > FD 0040.0 > W 0241.0 > S 0136.0 > RR 0136.0 > RL 0136.0

Mine 

NO > M 0126.0 > B 10008.0 > H 0051.0 > FD 0040.0 > W 0240.0 > S 0133.0 > RR 0133.0 > RL 0133.0 

I have updated via USB from Samsung US

[waldek2508]

You did not update the rear speakers and subwoofer

[waldek2508]

https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/

[alexdelprete]

Strictly follow the instructions here very carefully, don't skip any small step. I had a problem updating the Subwoofer, it stayed at 0240.0, after a couple of tries it updated to 0241.0: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/

If everything worked ok, you will see the correct versions:

ON > M 0126.0 > B 1008.0 > H 0051.0 > FD 0040.0 > W 0241.0 > S 0136.0 > RR 0136.0 > RL 0136.0

Samsung should make this process more user-friendly, and make it work from the SmartThings app with a custom update process that shows the update progress and status of the soundbar and the subwoofer + surround speakers. The USB approach should be a last resort approach.