10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
18-07-2019 11:38 AM
18-07-2019 11:44 AM
18-07-2019 11:52 AM
18-07-2019 11:57 AM
Dear Samsung,
PLEASE:
- control volume for all speakers
2 Update remote control functions
18-07-2019 11:59 AM
18-07-2019 12:08 PM
18-07-2019 12:14 PM
18-07-2019 12:34 PM - last edited 18-07-2019 12:36 PM
@Filipgo wrote:
That’s what I thought.
When you watch Netflix and the particular movie is in Dolby Atmos than the soundbar display shows “Dolby atmos” shortly and when you want to change to another sound mode “not available” appears on display. Only in this case you can be sure that you are enjoying the real Dolby atmos.
I have Sony TV AF8 with Android and Netflix app and it works without any special settings. Otherway, for watching movies in Dolby Atmos or DTS-X I use external devise from Dune (Dine HD Pro 4K) and in this device I HAVE to change the audio settings from “PCM (decoded)” to “Original (bitstream)”
It’s a big difference to watch movies with Dolby Atmos and DTs-X in this right way or with the wrong way when you change the node to e.g. “surround” or “addaptive”.
For All other content I use “Adaptive mode” and that works best for me.
But I still don’t have answer to my question if you and other user can change the volume of rear speakers specifically (get in the menu with the setting button on remote controller and up or down for changing the value.
What a pitty that Bose doesn’t make 7.1.4 . I’n very disappointed that Samsung has these bugs. Anyway the sound is ok for me, it makes what I wanted... 7.1.4 around me and support of Dolby atmos and DTS-X ... and only this product offers this .
@Filipg I didn't see how you have everything set up. Are you using ARC? Are you plugging external devices directly to hdmi ports on soundbar?
I have the Q90 TV and Q90 soundbar connected by ARC. I never see Atmos or dtx on the soundbar LED. Thanks
18-07-2019 01:25 PM - last edited 18-07-2019 01:27 PM
To brettautey
First
I’m not sure if for Dolby Atmos and DTS-X is needed HDMI 2.0 cable but I use HDMI 2.0.
There is no way how to recognise HDMI 1.4 from HDMI 2.0. The situation is similar like with the computer cable USB-C and Thunderbolt. The developers are probably on crack generally...
I can write here description with my setup only, because that’s what I have.
Sony Android TV AF8 (Android 8.0)
Samsung Soundbar q90r
Dune HD PRO 4k
Apple TV 4K
Amazon Alexa
Connection
For watching Atmos content with Netflix app on my Android TV:
TV HDMI IN3 ARC -> SOUNDBAR HDMI OUT ARC (no other settings needed)
For watching movies with Atmos or DTS-X:
DUNE HDMI OUT —> SOUNDBAR HDMI IN1
TV HDMI IN3 ARC -> SOUNDBAR HDMI OUT
Settings needed: Dune audio setup -> Select bitstream not PCM
APPLE TV (I don’t have movies with Atmo on my Apple TV nor Netflix, so I didn’t test it here)
Apple TV -> TV HDMI IN 2
TV HDMI IN3 ARC -> SOUNDBAR HDMI OUT
I don’t know if settings are needed. Maybe @Zaza could help, He confirmed using Atmos with Apple TV 4K and soundbar Samsung 950 which is probably the same as the new one.
I don’t know how to add the user question to my answer 😞 I always click on Quick Reply or on Reply but the question is not added to my message ..
18-07-2019 01:32 PM - last edited 18-07-2019 01:47 PM
I have connected apple tv 4k directly to the soundbar and then hdm out in the tv in hdmi 3 (arc), in the audio and video menu of the apple tv the best possible audio must be selected to also activate dolby atmos. if I connect the Apple TV directly to the TV the voice dolby atmos from Apple TV disappears, this is because my TV does not support Dolby atmos.
so when you start atmos content from iTunes movie or netflix and these have dolby atmos contents, the Apple TV sends dolby atmos and is displayed on the bar, for normal dolby content the Apple TV sends lpcm signal