10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
03-07-2019 06:06 PM
04-07-2019 06:02 AM - last edited 04-07-2019 06:07 AM
Bonjour
Comment peut on savoir le numéro de version des HP satellites (bass & rears) ?
Merci
Hi
How can we know the firmware version of sub&rear ? a post said 1008 upgrades from 133 to 136, how can we check ?
Thanks
04-07-2019 06:04 AM
05-07-2019 02:16 PM - last edited 18-07-2019 03:24 PM
Hi all. Just some info for peeps.
We’ve got an FAQ & guidance on our website for this issue here.
One of my AV colleagues has given me part of the draft of a proposed new FAQ on this for UK/Ireland models as a heads up for you guys though:
Once the Soundbar is updated, it is necessary to update the Firmware of the Sub-Woofer & Rear Speakers:
The difference between the US (1008.0) & European (1007.9) relates to differing power consumption considerations in the two regions. If you’ve got a European model & installed 1008.0 you are still able to follow the above guidance to update the Sub-Woofer & Rear Speaker firmware to keep their standby power consumption as it should be for our area.
If the issue still occurs on 1007.9 and you want to check if you've successfully updated the Sub-Woofer and Rear Speakers, and what you'd need to do if they're not updated:
The firmware versions of everything are displayed by scrolling across the display. The ones of interest are S, RL & RR. Correctly updated speakers will display 0136.0 as the version number, anything lower has not been updated. If they show 0000.0, then that speaker would need re-pairing before running the update procedure outlined above.
If you’ve followed all of this guidance, and the issue is still happening (or there are further complications) please get in touch with our AV Support Team (UK; ROI) for further assistance.
Appreciate that there’s a number of non-UK/Ireland folks in the thread. Although some of our FAQs & guidance may apply to your models too, for non-UK/ROI models, I’d advise getting in touch with your local Samsung Support teams for accurate info and troubleshooting steps if you do need them.
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Edit: Link to the updated official graphical FAQ guide on the Samsung UK website: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/
06-07-2019 12:11 AM
Hi all.
I am from Spain and I have exactly the same problem with the sub and rear connection.
My latest firmware is 1007.9, shall I install 1008 on the soundbar even though I am in Spain and this is the american version of the firmware?
Shall I format in FAT32 a usb and just add the .exe file and connect it to the bar? Nothing more?
Thanks!
06-07-2019 11:22 PM - last edited 06-07-2019 11:28 PM
I had the same issue here in Australia. Fortunately my retailer tested and agreed to replace. So far so good with the new unit.
07-07-2019 10:06 PM
I got it changed from my retailer as well but it happens the same! 😞
I wanna know if I can install the american firmware on my bar, I am from Europe.
Has anyone in Europe done it?
07-07-2019 10:22 PM
That’s no good. It HAS only been a couple of days with the new unit. I haven’t connected it to the web so still running on factory firmware. Afraid to do so! Will let the forum know if this causes the fault once I update.
08-07-2019 12:50 AM
Did this process fix the problem for anyone?
08-07-2019 05:50 AM
Just update and problems are solved. Follow the exact update steps. I have put us 1000.8 on my european model.problem solved.