10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
01-07-2019 07:21 PM - last edited 01-07-2019 07:35 PM
funny, serveral zip apps can do it.
i am running "Keka" and simply open the exe. then keka just extracts the folder which is inside.
here is a video ... https://vimeo.com/user100356310/review/345530760/3b68529a87
fun fact -> back in the days zip and rar archives where send as self-extracting exe file.
the samsung file is nothing more than this.
the extracted folder I have to copy to the usb to start a manual update without the app.
all the other steps are mentioned in the 000 upgrade guide. and they work for sure.
next time before you judge me not helping, read the 19 pages in the thread and the other ones on samsung germany,
australia, avforums and so on. it is not the first time I mentioned it is possible without a windows pc.
01-07-2019 08:26 PM
Hi Hebe
Keka is awesome I tried Winzip and usual RAR archive suspects, none would extract the exe into a folder. Boom, Keka straight out the box, now have the archive heading to USB stick and update 🙂
Thanks again.
Stewart
02-07-2019 07:47 AM
There is 1008 in samsung.com/us/support.(Whilst the UK's is 1007.9)
When updated Q90R using it, the issue disapeared just after around 5 minutes update.
https://www.samsung.com/us/support/owners/product/2019-harmon-kardon-soundbar-w-dolby-atmos-hw-q90r
02-07-2019 08:29 AM
it worked!!!!
02-07-2019 04:01 PM
Just purchased HW-Q90R based on reviews i did see these comments before purchase but hedged my bets these would be sorted, sadly after 2 days talking to Amsung UK support who can not make up thier mind if they admit its a known fault or not i am getting to feel this is going back for a refund.
Same problems as most running the latest UK firmare 1007.9 on a 2019 Samsung TV with new HDMI cables, the rear speakers either do not connect, or connect with no sound or rear left is quiet also the sub will often not connect. By a mothod that is still ironing out i can make all speakers work with a combination of removing power to sound bar and speakers and just pure frustrated trying everything. as someone had previousy said you should not have to do this on a £1500 piece of sound hardware.
Also i tried to go as high as i could within Samsung support and emailed a complaint leter but at the moment no solution is known....
any help is grateful or maybe my experience will help others not to purchase.
02-07-2019 04:05 PM
02-07-2019 06:57 PM
03-07-2019 08:17 AM
Thanks i will study the posts further
03-07-2019 03:43 PM
Remember to format the usb stick with fat32, i had problems updating cause it was on NTFS.
03-07-2019 05:24 PM