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HW-Q90R Disconnects!

(Topic created on: 27-06-2019 05:29 PM)
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ShiroEd
Apprentice
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Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

 

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

 

See this link for how widespread this has already become: 

 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

 

Please  respond. 

 

 

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432 REPLIES 432
PauluzNL
Pathfinder
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2.0 content gets played as 2.1 on “standard” mode. Try playing spotify on “surround” mode.
PauluzNL
Pathfinder
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Just came home from work and 1008 still works like a charm!

VP01
Journeyman
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You are indeed correct change from standard to surround and I can confirm this is now fully working and the sound is epic

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brettautrey
Pioneer
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@VP01 wrote:

Ok so, the update does indeed fix the rear speaker issue when your watching sky for example via HDMI however if you go to spotify and connect via wifi and play a song the rear speakers will not work. 

 

Also tried youtube via mobile and via amazon firestick no sound out the rear speakers again.

 

So a bit of good and bad news. Can others who say it is working now check if it does via spotify, youtube, mobile device etc.


I don't experience any of those issues after the update. Spotify Connect works. Amazon Fire Stick 4K works fine, great on fact. YouTube native app on Q90 TV works. 

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brettautrey
Pioneer
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@PauluzNL wrote:
2.0 content gets played as 2.1 on “standard” mode. Try playing spotify on “surround” mode.

That's what I did too. I failed to mention this in my reply earlier to another member. 

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BigJC
Journeyman
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YouTube and spotify are 2 channel aren't they ?

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Dutchstur
Apprentice
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I also live in the netherland, after the 1007.9 update my soundbar works the way it should. No more connection loss with the rear speakers. 

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PauluzNL
Pathfinder
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🙂 I didn't even try to test this version. Went straight to 1008 after 1007.9 was done.
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Maveric008
First Poster
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Hello,

I just hit the same problem and send my Q90R today back to Samsung to get a "new" one...

I am really exited to see if the "new" one works better...

 

I also had to disconnect one of my rear satellites, in my case the right one.

But after I did this the Q90R works perfekt with every input: XBox One X Dolby Atmos; Netflix; TV; WiFi Spotify Connection; switch in between those modes... Everything was fine, just the start of the Soundbar is not acceptable for me, not for a top product!!!

 

BR,

MaV

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VP01
Journeyman
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Turned it on this morning and still going strong and working as designed!!! Updated software via USB shows on SmartThings too  

2CD46C59-2BEA-4300-B10B-CC968F9F29AF.jpeg

 

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