10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
27-06-2019 12:04 PM
27-06-2019 12:07 PM
Guessing you're in France
Google translate your post which says - Me too my friend After 2 weeks of intensive debugging, the maj version 1008 US is perfect. FYI, it updates the version of the SUB and REAR in 0136 instead of 0133 previously.
27-06-2019 12:07 PM
I live in netherlands, installed us version problem solved after one noght still working. So sofar it works..
27-06-2019 12:11 PM
27-06-2019 12:13 PM
Just updated mine to ver. 1008. Let's see how it goes tomorrow morning!
27-06-2019 02:38 PM
I had the similar issue as my rear speakers used to disconnect after a while... with the update of firmware to 1008 version the problem seems to be resolved ...I haven't seen any connection issues after the latest firmware update...
27-06-2019 04:53 PM
Update 1008 in progress, sound bar took less than mins to update and only said update - bye - on once. Speaker and sub updates in progress hopefully this sorts it!
27-06-2019 04:54 PM
27-06-2019 05:18 PM
Ok so, the update does indeed fix the rear speaker issue when your watching sky for example via HDMI however if you go to spotify and connect via wifi and play a song the rear speakers will not work.
Also tried youtube via mobile and via amazon firestick no sound out the rear speakers again.
So a bit of good and bad news. Can others who say it is working now check if it does via spotify, youtube, mobile device etc.
27-06-2019 05:23 PM