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HW-Q90R Disconnects!

First Poster

I am getting it !

I hope it will fix the problem .... let see in couple of minutes

Navigator
Let us know!!
First Poster

It seems to work !!!!

First, it is the first time that ARC connexion is recognised and I didn't understand before how it was supposed to work. Now it turns on with the TV and it is great ! (before I had to select the soundbar in th menu of my samsug TV)

I turned it off and on again 6 times and it was sync every times !

It seems to be ok even if after the update I had to sync first the rear and SW but since they still all sync.

Hope it is not a mistake but I think it delivers finally !

Navigator

I hope you are right. Bit after tv power off and on i had my arc back so thats a separate issue i guess. For the subs amd rears, turning it on off usually works but when its been off for a longer period, thats the question! So after 2 hours off or one night will it then work?? I dont know how long it needs to be off before error kicks in?

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First Poster

I turned it off and I will try before going to sleep ... I'll let you know.

But as far I remember on mine it was unsync after few minutes.

We'll see.  Cross your fingers

Apprentice

Hi. What was the number of the upgrade you used. 

Navigator

App said 1007.9

@Scorplex thanks got them crossed already!

First Poster

Raaahhhh sh.....tttt it doesn't fix the problem !!

After 2 hours turned off, when I put it on it was unsync !!

Rear and SW are not working... again !

It fixes ARC issue but not the disconnection :( 

 

Apprentice

My service dudes have just installed 1008.
So far so good.

All functions as it should but will update this post over the next couple of days to see if the issue has truly been sorted.
Make sure you powercycle once updated.
Also remove the ARC HDMI Csbles while the unit is in its OFF state.
Once it has rebooted, set up your soundbar  the same as the manual suggests.

Observer

I have the same problem. Installed new by Harvey Norman in Victoria Australia.

 

Issues

  • Rear speakers disconnects
  • Subwoofer disconnects
  • Both Rear speakers and subwoof show connect, they still have no sound.

Power off soundbar from power point for 30 seconds

  • Occasionaly resolved issue

Power off Subwoofer or rear speakers from  power point for 30 seconds

  • Occasionaly resolved issue

Have moved all devices to within a meter of soundbar 

  • Same issue

Sounds great when working. BUT  takes approx 5 - 10 minutes every time the TV is turned on to have all speakers connected and transmit sound.

 

Why? 

 

 

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