@Billywizzo wrote:
Just to let people know that I returned both my soundbar and my Samsung Q85 tv and have got another manufacturer tv.
When I returned the soundbar, I setup my very old soundbar and it had the same sound issues with Dolby from my SkyQ box or PS4 so after talking to Samsung they agreed to a full refund on the tv as I believe the problem is when the tv has to pass Dolby through to the soundbar from an external source connected via HDMI.
Good luck in trying to get Samsung to fix the issue but as they kept saying there was no issue with either the tv's or soundbars that they were aware of, I don't think a fix will be soon if ever so that's why I went for another manufacturer.
I purchased the Q90 TV and Q70 soundbar at the end of November and have had horrendous lip sync with Dolby content since day one. Having tried every possible fix, it's quite obvious that it's a major equipment defect.
I've now had enough and have got a Samsung engineer coming out to see me this week so I can demonstrate it to them.
There's no chance I'm keeping the equipment though as I'm claiming it being unfit for purpose under the Consumer Rights Act. I'm certainly not paying in excess of £2,000 and having to be satisfied with sub-standard audio. I could quite easily have paid £500 for a TV and got better audio from day one. For anybody who has purchased a premium Q-range model, and hasn't returned it because of the lip sync, I'd ask why not.
I'm now planning my next move. I want to ensure I'm futureproofed as much as possible so will ensure I purchase with HDMI 2.1 and eARC in mind. The clear option would be an LG OLED flagship... but I'm one of those people who is terrified about image retention!
