07-12-2016 01:35 PM
When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
10-12-2016 08:56 PM
With it being information personal to you we've deleted your post with your reference number, Robbienobs. Can you PM us that reference number instead, and we'll look into this for you. I'll be back in on Monday morning, but EmmaS will be in tomorrow if you want to PM her: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/70
10-12-2016 09:00 PM
10-12-2016 09:05 PM
Thanks I really appreciate that....... I think it just sums up the whole Samsung experience really. The UK guys on here do seem more helpful but I have been told at least two months ago this had been escalated but now appears I am back at square one.
I have made copies of all the posts on here and will be going to head office in the week. I am working 5 mins up road so will pop in with all this kit in a big bag.
Not willing to wait for another two months to find no action has been taken. At this rate the Warrantee would have run out before I get any resolve.
Glad I am not on my own anymore as I am at my wits end with this
10-12-2016 09:12 PM
Thanks AntS
I have PM'd the reference number to you as requested.
If your technicians want to contact me directly I will have some faith this is being looked at, but before then I am sorry but I can't keep on like this and need to escalate this myself.
I can give your tech guys an absolutely detailed breakdown of when the issues appeared and the effects of the firmware problems, or if they choose they can come to my home address and see first hand what the firmware update has done.
10-12-2016 09:35 PM
Hi Bryantay
Just an idea....... Would you mind posting a link to the US latest forum thread on this thread so the UK moderators can see this is a problem in the US as well.?
Thanks
10-12-2016 09:41 PM
10-12-2016 09:47 PM - last edited 10-12-2016 09:48 PM
Sure..
Here is my original thread that I started back in July (where i thought i had found a solution but was wrong) so it's wrongly marked as solved:
https://us.community.samsung.com/t5/Home-Theater-Home-Audio/Samsung-HW-K650-Soundbar-and-Radiant-360...
Here is the newest thread where we started to pinpoint that think went bad after a software update to the Sound Bar:
https://us.community.samsung.com/t5/Home-Theater-Home-Audio/Samsung-HW-K650-Soundbar-and-Radiant-360...
10-12-2016 09:50 PM
10-12-2016 09:53 PM
I am also on the US one posting to the related thread and attempted to link it here. It was quickly removed.
10-12-2016 09:57 PM