I think to be honest the guy was probably under duress and I said before he certainly wasnt briefed to attend the visit and disprove the issues.
He was extremely agreeable when it came to the rear volume and did not contest this one bit.
Stunned to be honest
I am totally stunned by this from Samsung. Count me in, if you want to take this further in anyway.
Not sure the best way to collate contact details and e-mail addresses?
It seems a bit silly to work out what our next step is going to be, on the Samsung forums. Like someone said, Samsung could just decide to delete the thread or shut it down completely...
"Samsung considers the product to be operating within Samsung manufacturing expectations."
Manufacturing expactations that Samsung products are glitchy and cause a lot of frustration.
Prior to spending a good bit of money for a new Samsung TV, soundbar, rear speakers and BD player I thought os Samsung as being reliable. Everything I bought from Samsung glitches in some way.
Just sent this as a follow up to my first reply to Samsung..... For what it's worth
Further to the below email can you confirm why your engineer reset all of my system and adjusted settings to attempt to resolve the rear speaker volume FAULT, if he in fact didn't agree there was a problem.
I showed him the volume issues in the first few minutes of his visit, he then agreed it was not right, and continued to reset and attempt to adjust settings to resolve the PROBLEM.
It appears in a round about way I am being called a liar by the UK's senior member of customer services in the UK!
"Is there a chance we can find the previous firmware?"
You can find it but wont do any good. My guess that firmware "upgrade" has borked our systems at the hardware level and Samsung is not going to eat it. Very sad that we ***** away good money on this Hw-K650 soundbar and wireless speakers.