Support

Open search

HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

First Poster

@simon_w wrote:

Notsamsung

 

I would expect the Left Right and Centre channels to all be the same in the way the sub component is handled. 

 

The soundbar has pretty small speakers inside so the amount of bass it can produce will always be limited. Therefore it makes sense that even if no signal is specifically sent to the sub channel in the Dolby Digital stream, the active crossover in the soundbar should route something to the sub to support the sound for all the front channels. 

 

I dont expect the same behaviour for the rear channels as the soundbar does not know what frequency range the rears can reproduce (different for R1/R3/R5)


This is a bug then given that it works on the m650 and lacks crossover.

That's on addition to the low volume when using DD. 

 

How do we log a bug with Samsung? 

 

Samsung,  are you reading this? 

 

 

Samsung claims for the ms650: 'Samsung also reckons its dedicated centre channel improves voice clarity compared with traditional soundbars, as the sound comes from a single unit with no subwoofer to muddy the water.'

 

I they got it working for the ms650. So why can't they get it working for the k650?

 

Simon,

 

You need to explain your claims.  My TV manual differs to your claims.

 

HDMI Audio Format.

Sets the format of the audio input signal so that it is suitable for the external device connected to one of the TV's HDMI ports.  

 

Audio Format. 

Selects tbe digital audio output (S/PDIF) format.  The available formats depend on the input source.

 

Navigator

Lee it was me

 

Not all David Attenboroughs documentaries are 5.1 on Netflix. Planet Earth is sadly in stereo. 

The ones with 5.1 are Life Story, Africa and Life. Try those with soundbar alone (no rears) and switch between Standard mode and Movie mode. You will see what i'm talking about

Navigator
>This is a bug then given that it works on the m650 and lacks crossover.
That's on addition to the low volume when using DD.

MS-650 does not have a separate subwoofer (you will be able to buy a separate subwoofer later this year for it), it has 3 speakers per channel - sub woofer, mid woofer and high range tweeter.
It's a little different in terms of active crossover because it doesn't have to send anything wirelessy to a separate woofer.
The way it behaves will probably change when you plug a wireless subwoofer to it.
Granted, all channels of MS-650 sound exactly the same and get the same bass levels i every test i made. I see no reason why K-650 should be different.

What i intend to check is how other samsung soundbars with separate subwoofer behave.
Navigator
>I would expect the Left Right and Centre channels to all be the same in the way the sub component is handled.
The soundbar has pretty small speakers inside so the amount of bass it can produce will always be limited. Therefore it makes sense that even if no signal is specifically sent to the sub channel in the Dolby Digital stream, the active crossover in the soundbar should route something to the sub to support the sound for all the front channels.

Exactly simon, this is how it should work. On top of that, the center channel sounds to me like it actually undergoes active crossover and the filter just cuts anything below specified frequency, it's just the subwoofer isn't receiving what has been cut from the signal like it should.
Pathfinder

@NotSamsung wrote:

@simon_w wrote:

Notsamsung

 

I would expect the Left Right and Centre channels to all be the same in the way the sub component is handled. 

 

The soundbar has pretty small speakers inside so the amount of bass it can produce will always be limited. Therefore it makes sense that even if no signal is specifically sent to the sub channel in the Dolby Digital stream, the active crossover in the soundbar should route something to the sub to support the sound for all the front channels. 

 

I dont expect the same behaviour for the rear channels as the soundbar does not know what frequency range the rears can reproduce (different for R1/R3/R5)


This is a bug then given that it works on the m650 and lacks crossover.

That's on addition to the low volume when using DD. 

 

How do we log a bug with Samsung? 

 

Samsung,  are you reading this? 

 

 

Samsung claims for the ms650: 'Samsung also reckons its dedicated centre channel improves voice clarity compared with traditional soundbars, as the sound comes from a single unit with no subwoofer to muddy the water.'

 

I they got it working for the ms650. So why can't they get it working for the k650?

 

Simon,

 

You need to explain your claims.  My TV manual differs to your claims.

 

HDMI Audio Format.

Sets the format of the audio input signal so that it is suitable for the external device connected to one of the TV's HDMI ports.  

 

Audio Format. 

Selects tbe digital audio output (S/PDIF) format.  The available formats depend on the input source.

 


Hey @NotSamsung we are indeed. Feedback has been passed to the developers who we liaised with previously on this thread. 

 

It's very difficult for me to set any expectations at this stage, other than I've passed the comments along and will come back to you personally. Those things I can/will do. 

Navigator

Hello Ryan!

 

I just want to clarify, because it wasn't clearly stated here i think.

The issue is not only related to using Soundbar + 2x R speakers in surround. It also happens with a soundbar alone.

It's also unrelated to the connection used, it even happens when you are playing a multichannel audio file through the Multiroom app. 

 

Feel free to PM me if you need additional information on the issue and how to reproduce it. 

First Poster

@Peejay84 wrote:

Hello Ryan!

 

I just want to clarify, because it wasn't clearly stated here i think.

The issue is not only related to using Soundbar + 2x R speakers in surround. It also happens with a soundbar alone.

It's also unrelated to the connection used, it even happens when you are playing a multichannel audio file through the Multiroom app. 

 

Feel free to PM me if you need additional information on the issue and how to reproduce it. 


How do you know it's not only related to Dolby Digital 5.1 (using Soundbar + 2x M3 speakers in surround)? 

 

So you have any examples of this?  Would be a 3.1 surround?  I've never head of that.  Can you reproduce it,  do you have a file? 

 

I also want Samsung to explain the TV settings for HDMI Audio Format and Audio Format - how it works with this soundbar.   Also would be good to know why the Multiroom App does not show what sound format (mono,  stereo, DD5.1,  DTS2.0,  DTS5.1,  etc) is being received and what is being delivered by the k650.  Not showing this is just lazy programming.  Not tomention refusing to add Google Play music and suppirt for Chromecast audio. 

 

Samsung is great at abandoning products,  experts.   I'm convinced that they know about these issues,  but will refuse to fix it.  They want you to dump (read: create polution) your old k650 to buy a new ms650.  But wait,  the new product also have issues that they'll only fix in the ms650 successor. 

 

Ironically, that's not what Sonos do.  And Sonos is very successful,  with a working product and superior customer service.

 

I wonder what Samsung wants out of this;  loyal customers or short term profits with polution?  

 

This k650 does not work as designed. That's quite embarrassing, we should get a full refund.  

 

First Poster

@RyanM wrote:

@NotSamsung wrote:

@simon_w wrote:

Notsamsung

 

I would expect the Left Right and Centre channels to all be the same in the way the sub component is handled. 

 

The soundbar has pretty small speakers inside so the amount of bass it can produce will always be limited. Therefore it makes sense that even if no signal is specifically sent to the sub channel in the Dolby Digital stream, the active crossover in the soundbar should route something to the sub to support the sound for all the front channels. 

 

I dont expect the same behaviour for the rear channels as the soundbar does not know what frequency range the rears can reproduce (different for R1/R3/R5)


This is a bug then given that it works on the m650 and lacks crossover.

That's on addition to the low volume when using DD. 

 

How do we log a bug with Samsung? 

 

Samsung,  are you reading this? 

 

 

Samsung claims for the ms650: 'Samsung also reckons its dedicated centre channel improves voice clarity compared with traditional soundbars, as the sound comes from a single unit with no subwoofer to muddy the water.'

 

I they got it working for the ms650. So why can't they get it working for the k650?

 

Simon,

 

You need to explain your claims.  My TV manual differs to your claims.

 

HDMI Audio Format.

Sets the format of the audio input signal so that it is suitable for the external device connected to one of the TV's HDMI ports.  

 

Audio Format. 

Selects tbe digital audio output (S/PDIF) format.  The available formats depend on the input source.

 


Hey @NotSamsung we are indeed. Feedback has been passed to the developers who we liaised with previously on this thread. 

 

It's very difficult for me to set any expectations at this stage, other than I've passed the comments along and will come back to you personally. Those things I can/will do. 


Ryan,

 

But that's the problem here. Don't you see this? There is no process.

We test and report issues,  yet Samsung has no formal way for its paying customers to log product issues. Not to mention any feedback to the paying customer logging that.  No external process.  

And the fact that you can't even navigate your own internal processes,  means there is none. 

 

Can you please explain how Samsung is going to refund me for this defective k650?

AntS Moderator
Moderator

@NotSamsung wrote:

But that's the problem here. Don't you see this? There is no process.

We test and report issues,  yet Samsung has no formal way for its paying customers to log product issues. Not to mention any feedback to the paying customer logging that.  No external process.  

 


My experience of such things (albeit for mobile phones rather than AV) tells me that the engineer visit to Robbienobs’ place yielded valuable info to move the initial 5.1 wireless issue forwards – even if it didn’t appear to be going that way for a time. When I was working for the Mobile Support team, diagnostics carried out by technicians/engineers at Service Centres, along with device Remote Management, helped produce solutions faster and more comprehensively (and likely still do) than front-line (which tends to be mostly first-level troubleshooting/customer info gathering and great at identifying very large trends).

 

But you’re right in that it’s not a particularly fast or perfect way of reporting issues or bugs. It’s something Samsung has worked on for the mobile side of things with the recent Galaxy Members app (a beefed up version of myGalaxy), where there’s a facility for customers to report stuff, and the info from this passed on to the relevant software people relatively more quickly. Unsure how/if something similar would work for AV products though.


Community_Sig_S10_02s_f.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.


First Poster

@AntS wrote:

@NotSamsung wrote:

But that's the problem here. Don't you see this? There is no process.

We test and report issues,  yet Samsung has no formal way for its paying customers to log product issues. Not to mention any feedback to the paying customer logging that.  No external process.  

 


My experience of such things (albeit for mobile phones rather than AV) tells me that the engineer visit to Robbienobs’ place yielded valuable info to move the initial 5.1 wireless issue forwards – even if it didn’t appear to be going that way for a time. When I was working for the Mobile Support team, diagnostics carried out by technicians/engineers at Service Centres, along with device Remote Management, helped produce solutions faster and more comprehensively (and likely still do) than front-line (which tends to be mostly first-level troubleshooting/customer info gathering and great at identifying very large trends).

 

But you’re right in that it’s not a particularly fast or perfect way of reporting issues or bugs. It’s something Samsung has worked on for the mobile side of things with the recent Galaxy Members app (a beefed up version of myGalaxy), where there’s a facility for customers to report stuff, and the info from this passed on to the relevant software people relatively more quickly. Unsure how/if something similar would work for AV products though.


Indeed, it must be easy to admit that there is no process to inform Samsung of their product defects.

 

Ths irony is that the Samsung engineers knows very well what the defects are, but refuse to fix it.  Either that, or Samsung do not test products. 

 

How do I get a refund for this defective k650?

Top Liked Authors