@RyanM wrote:
@NotSamsung wrote:
@Bryantay wrote:
I have R3's and while they do have better base I can't say they perform any better as surrounds. Like Nick0, I'm still not impressed. I never really even notice the surrounds are there no matter what movie i'm watching and with the center speaker sounding so thin on the voices I tend to always end up switching back to just the sound bar before the movie finishes as it seems to give a fuller overall sound. Being that I can't hear the surrounds anyway this seems to be the better choice...
That's my experience as well, tinny center speaker on K650. Need to add that the volume on the K650 drops significantly with DD5.1.
These are the two known defects of the K650.
I've asked Samsung (Ryan) to confirm this with his technical engineers. He has not done this as yet. He did, however, wrote me saying the K650 is not defective, but admitted that it's his subjective opinion, not objectively verified by his engineers and clearly contradicts our tests/experience.
For these defects to get resolved we need first and foremost for Samsung to admit it exists. Ryan is not helping with this although he can. That is what I expected from this Samsung forum.
Ironically, this is why Samsung will continue to lose customers and stifle innovation.
Ryan, you know what to do.
Good morning @NotSamsung
Apologies if my previous messages weren't clear, this is a good opportunity to clarify where we currently are.
Unfortunately, I'm not a technical expert for the K650 and can't directly answer your questions. I've passed yours (and the other Community Members') comments and feedback to the specialists for review. As soon as I hear back from them, I'll reply to everybody with an update.
Please let me know if you have any suggestions on how myself and the team can offer any further assitance. Just to be clear, we will answer any questions we can. In the event we can't (like we have at the moment) we always refer to our specialists.
Just a heads up for those I've spoken to, I'm on annual leave from 7th - 14th July. The other moderators will be monitoring this thread in my absence.
Ryan
Thanks Ryan,
At least you now reveterted: you stopped claiming the K650 is not defective. That in itself is progress of some kind.
We would appreciate an answer from your Samsung engineers why the center speaker sounds so tinny on DD5.1 (i.e. it obviously lacks bass crossover) and why the volume decreases so much when decoding DD5.1 assuming it uses Dolby Volujme. These are the two obvious defects.
And would appreciate a coherent English explanation of HDMI Audio Format, and Audio Format on the Samsung TV's; how that interacts / affects the K650. Surely Samsung can create as user guide that clearly explains settings utilising non-technical words? And why is there no display on the K650 when DD5.1 is being decoded? Your K950 has some of this. Also, when will the K650 get DTS5.1?
I honesly can't wait for your response to admit that the K650 is indeed defective. That would give us the justification to get it back to the retailer for a full refund.
It's simple Ryan.
