Well guys first email sent to all
This has gone to Samsung head office in the UK
I will now send emails to both the UK and US CEO's and copy you in.
If you haven't received this email sent just now please let me know as I may have missed you; it was a bit of a job collating all the email addresses and hopefully I haven't missed one.
Please follow up my email and copy all in including original email chain of mine going back some months.
Thanks again....... This is not over by a long way
Looks like they have bigger issues than soundbar firmware in Korea hehe
If link doesn't work search "Samsung boss faces arrest as South Korea corruption scandal grows"
I've just sent this to the head of Samsung UK, but it would appear the email address is blocking my incoming email. So here is my response to Samsung...
Dear Mr Archer,
Thanks...... May be blocked as you attached files. I did this before and had the same results.
If anyone wants to join in its not too late just pm me your email address's
Having seen the trouble that many Samsung customers have had with the Samsung TV, K650 soundbar and R1 speaker combination when used as a surround sound solution (including me), I was able to return all my gear to Richer Sounds without penalty and swap for a far superior combination of HEOS homecinema and 2x HEOS 5 HS2. The smartphone app and setup instructions are so easy and the quality is truly amazing. Although twice the price of the Samsung solution I at least have a system I am comfortable with. Interestingly, the rear speakers also occasionally ungroup themselves when you first turn the TV on each day but they rediscover each other. I also use an optical in for the TV to soundbar (which was also my preferred setup when I had the Samsungs).
I have always been a huge fan of Samsung products and always thought that combining components from the same manufacturer would be the obvious solution. Clearly I was wrong. I'm pleased that I made transition but I sympathise with you all
best wishes and good luck
I have sent the following message to the CEO using the link Robbienobs supplied. Initially, it did not send but I think this was a time-out so I refereshed the form and pasted my communication back in the blank field and it was dispatched successfully.
I have taken the trouble to contact you as I am very dissatisfied with the performance of my Samsung HW-K650 sound bar when trying to use them wirelessly as a WiFi connected 5.1 surround system. This email is in support of the contact made with you under the above customer reference.
Personally, I bought a new Samsung UE49KS8000 TV in Oct 16 and after much online research, I bought the HW-K650 3.1 sound bar because it offered the opportunity to create a 5.1 wireless WiFi surround sound system. When, in March 17, I then purchased two Radiant 360 R1's I was impressed by the sound quality. At that stage the speakers did an automatic firmware update. BUT when I set up the system with WiFI grouped to deliver 5.1 surround sound using the official protocol, I was very disappointed to discover that the surround sound experience was woefully inadequate. Within an hour of taking delivery of them, I was considering returning them as faulty but thought I would do some research to see if I was alone with this problem. A brief online search revealed that many others, in the US and UK on the Samsung Community websites., were discussing the poor volume of the R1's in WIFi surround sound mode. There are others. One retailer (Curry UK) product feedback also has customer reviews highlighting this problem.
I contacted first-line Samsung customer services who in response, utterly failed to appreciate the fault. Subsequently, the firmware of the HW-K650 and R1's has been remotely updated but this HAS NOT corrected the fault.
Without the support of the UK Samsung Community forums where one member had discovered a method using the optical cable connection to get an acceptable surround sound experience which is very inconvenient to control, I would have returned the speakers as I would have no use for them. Using a cable is claimed by Samsung to be only necessary when the sound bar is used with non-Samsung TV's.
The bottom line is that the HW-K650 with R1's connected wirelessly by WiFi to a Samsung smart TV (UE49KS8000) fails to deliver the surround sound experience one would expect, as claimed in the product description. e.g. From a retailers website:
"Create true surround sound without wires
Enjoy the freedom to fill every room of your home with music by adding Samsung Multiroom speakers to the system or create your own wireless 5.1 surround system."
It is edifying to compare the R1's rear speaker output using the optical cabled TV-to-sound bar connection with the WiFi wireless set up. In comparison, the wireless setup falls woefully short of satisfactory for me and many others.
It is a shame that this one issue, which must be within the ability of your engineers to resolve, blights an otherwise excellent system and concept! I do hope that you can encourage those responsible to find the solution to this fault or lack of performance and accept the gratitude of all those affected.
I look forward to receiving your response.
I hope I have not understated the problem.
Wait, Heos has an ability to add additional speakers for 5.1 surround? I was thinking about buying it before I got my Samsung set, but nothing on their site said anything about 5.1 setup with additional speakers.
Also, I did notice while binge watching The Walking Dead, that center channel (no matter if using just k650 alone or in 5.1) isn't in fact supported by a subwoofer like someone said here before.
I wonder if it's just another bug on the long list of bugs, or its intentional.