This may sound like a ***** question
But has anyone tried using a difrent source via HDMI other than the tv?
So we definatley know the problem is the Sound Bar and the R1's
Yeah the product might be niche but the customer service is also a big issue.
I bought the soundbar between Christmas and New Year as part of a (£1598) TV+Blue-ray+soundbar bundle from Richer Sounds. Then another (off the top of my head without finding the receipt) £180 for the 2 R1's
I haven't been in touch with Richer Sounds about it as I thought that this forum making Samsung aware of the problem would get it sorted.
Will pm Rob my email now
I've been monitoring progress over the last few weeks and had decided not to add anything else simply because I felt you guys were all doing a great job of highlighting the issues and to be honest it all probably got a bit too technical for me a few weeks ago! I registered my issues on the forum a few weeks back.
I would have returned the TV, Soundbar and Speakers months ago, but I like many on here hoped that Samsung would eventually come up with the promised software update to resolve the issues.
The response from the head of Samsung UK, does not address the issues and clearly demonstrates a complete lack of awareness of the problems. We have all been incredibly patient and understanding with Samsung and he has simply ignored pages of concerns clearly highlighting the problems and has simply buried his head in the sand. I'm not sure if that's his own style or it's an attitude from the top down in Samsung. Everything in my house is Samsung, from appliances, to phones, to tablets, TVs (I have 6 Samsung TVs in the house) speakers etc but this has sickened even a pro Samsung customer like me.
The Sony rep in Curry's where I bought my kit, already knew about these issues and urged me not to buy the kit. However I listened to the Samsung rep, he said the issues I had read about in here had been fixed. As far as I'm concerned I was lied to, I have been miss sold, the product simply does not operate as described to me. I wanted a wireless WiFi 5.1 system. I have already told the manager I would be returning the goods if the latest software update did not work.
I have the KS8000 65inch, Hw-k650 and two R1 surrounds. I bought the lot as a complete system. The response from the head of Samsung, has confirmed my suspicion that Samsung simply don't care enough to resolve the issues and as a result I will be returning all the kit for a full refund tomorrow and replacing the lot with another 5.1 system and TV
I forgot to add I also bought a Samsung UHD 4K BluRay player and another Samsung 55 inch TV at the same time. In total almost £4000 worth of Samsung kit. It's no good to me, it simply does not work as a WiFi 5.1 system
For those who have purchased their Samsung equipment from Richer Sounds, I would be inclined to e-mail their customer services department, and highlight the issues referring them to the forum. They are a huge Samsung seller, and in direct contact with Samsung in order to be able to offer amazing deals to be fair. I am sure they would not be so happy with negative comments on this product, and hopefully feedback to Samsung also.