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HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

Pathfinder

Keep the emails coming guys. 

 

I will give it until tomorrow evening to give all a chance to send to me and then send out email to all. 

 

If they block me I will still have your email address's on my emails from this forum. 

Explorer
Wow! This is insane! They are taking a page from United's book.
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Explorer

Absolutely stunned by this respose - to suggest that the equipment is functioning within spec is totally ludicrous.

 

As Rob suggests, it sounds like the engineer was under pressure from above...

 

Rob - you have my email already but will resend to be safe - perhaps you should circulate Sean's email to all of us so we can contact him directly and apply a little more pressure...

 

I also have a customer service contact in Korea who, so far, has been very helpful and I will see what she has to say.

 

Watchdog is a thought but I suspect this product is too niche...?

 

Would be interested to hear what dealers people bought their kit from - mine came from John Lewis who will also have considerable clout with Samsung so may be some help - will go and see the head of their AV department here tomorrow..

 

The fight goes on...

Pathfinder
Hopefully I won't get dragged out head office in the same way when I turn up!
Pathfinder

When I send out email to all I will include all my contact emails including UK head office and UK/US Samsung CEO email address's. 

 

The latter do not ignore my emails and always forward them to customer team at UK head office. 

First Poster
Sent you mine Rob
Pathfinder

Thanks Guys, 

 

I am getting all the emails through but will respond in one hit tomorrow. 

 

Thanks

Navigator

Same old, same old... Look at the number of Samsung Multiroom downloads on Google play. It didn't sell, we are using a nitche product, and they didn't get enough money from this to give a f**k. They will probably shut down the whole thing in the next few years. 

 

This is so sad, all the big corporations are like that, but Samsung is probably the worst. 

Explorer

This does not mean that we should just accept this!!

 

Regarding the mail from Samsung, why did the engineer try and reset everything if it was working to specification when he arrived,  hmmm

 

We all need to contact Customer services and ask for a visit from and engineer, as if start receving alot of complaints they will be forced in to doing somthing

 

Which I will be doing tomorrow and I suggest you all do the same

 

We also need to log this with watch dog!

 

Ian

 

First Poster

How disappointing after having such a promising encounter with the engineer.  How shocking and frustrating that he concurred readily  that the FAULT exists only to have his testimony evaporate and to have been dismissed at the higher level.     

 

 

I'm not sure what is involved in establishing a class action but I wonder how many there are out there, as it were,  in the situation we find ourselves, who are not aware of the issue.  Perhaps there is only  a handful with the tainted configuration.

 

I almost returned my speakers within an hour of having set them up but thought I'd  give it a week in case I had missed something.  I went online and googled the issue and had no problem finding the US and UK Samsung communities discussing the problem.  If not for the optical workaround I would have returned them as the WiFI 5.1 is not fit for purpose, in my opinion.  How can Samsung ignore these posts and claim they have rectified the fault with their  firmware upgrades?!!!!   Disgraceful and very poor customer relations.

 

Thanks again Robbienobs for all your efforts. 

 

 

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