07-12-2016 01:35 PM
When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
20-03-2017 03:03 PM
20-03-2017 03:04 PM
Good point Robbienobs... They're explaining it to us as if we weren't already inimately familer with these screens. I've seen and used those screens litarally 100 times over the past 8 months.
20-03-2017 03:05 PM
No... they have been there all along.
20-03-2017 03:11 PM
Nope have always been there through each update........ Same on the tv
20-03-2017 04:04 PM
@Robbienobs wrote:Nope have always been there through each update........ Same on the tv
Hi Rob,
Not sure if the reply was ment for me, but in the app (not Group settings), I'm able to adjust the volume perfectly and the soundbar/r1 ratio is just perfect. I even had to turn the R1's abit lower than the soundbar.
20-03-2017 06:35 PM - last edited 20-03-2017 06:38 PM
Tovle... Looks like you may be playing audio from your phone? The issues happen while using the system as a 5.1 setup from the TV/Soundbar. My understanding is the sound works fine when just playing audio through the app.
Also, from your screenshot it looks like you just have a standard speaker group set and not a Suround sound group.
20-03-2017 06:40 PM
Hi Tovie
Just clarifying that the volume screen shots displayed by Samsung are nothing new.
The issue relates to rear speakers when connected in surround mode for 5.1 viewing, not when simply grouped for playback of music etc
Thanks
20-03-2017 06:50 PM
20-03-2017 07:08 PM
21-03-2017 03:37 PM
Just received the below from Samsung Head office regarding the last failed update;
"After further discussion and testing by our AV department, I can advise that the update has been witnessed as making a suitable difference to the overall volume levels, when grouped in Soundbar or Surround mode.
This has been deemed as working to specification and no further adjustments to the setup will be necessary. Please ensure that the arrangement is in Soundbar or Surround mode and I trust that this will make a change to the levels noted previously"
Unbelievable........