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HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

Pathfinder

 Thanks AntS

 

I have PM'd the reference number to you as requested. 

 

If your technicians want to contact me directly I will have some faith this is being looked at,  but before then I am sorry but I can't keep on like this and need to escalate this myself. 

 

I can give your tech guys an absolutely detailed breakdown of when the issues appeared and the effects of the firmware problems, or if they choose they can come to my home address and see first hand what the firmware update has done. 

 

 

Pathfinder

Hi Bryantay

 

Just an idea....... Would you mind posting a link to the US latest forum thread on this thread so the UK moderators can see this is a problem in the US as well.?

 

Thanks

First Poster

I am also on the US one posting to the related thread and attempted to link it here. It was quickly removed. 

Explorer
Yep... My links were removed as well.
Pathfinder

Thanks guys for trying. 

 

More ammunition for my visit to head office........ I will definitely go there this coming week with evidence in hand. 

Pathfinder

I think this forum automatically removes all posts with URL links. Probably a protection for unwanted advertising links. 

 

EU Moderators please see attached link to USA forum with many people suffering EXACT same issues. 

Screenshot_20161211-020559.jpg

 

 

 

 

Pathfinder
 
Highlighted
First Poster

Well that one was also deleted quickly. I don't understand why we can't share information with others that obviously have the same problem. 

Pathfinder

Samsung Moderators 

 

Could you please confirm why sharing URL's on this forum from other Samsung forums requires their removal with no explanation? 

 

This is not an automatic system doing this as I attached it as a photo not a text link. 

 

I don't mind if you have rules for this if they are explained; it's a shame samsung are not as quick to admit issue with firmware. 

 

Also can you please put me in touch directly with a Samsung product specialist? 

 

Many thanks

Pathfinder

Can you also please send me the UK corporate email address for the Samsung UK Office of President. 

 

Thanks again.

 

Edit: I now have your CEO's email address (Mr Sang Ho Jo and Mr Oh-Hyun Kwon) who seem to advocate direct contact with them when customer support is failing. 

 

I am also contacting Andy Griffiths President at Samsung Electronics UK and Ireland who is based at the chertsey Head office I will be visiting this week. 

 

Thanks. 

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