HW-J7500R & wireless audio 360

[JonD]

Sub woofer is making a popping sound? 

[MasukaH]

Hey JonD, we'd like to know more about this please, private message us if you wish!

[JonD]

Hi MasukaH

My Tv is a UE55KS9000 & the sound system as per 1st message are just under a year old, i have Sky Q silver,

i currently have this sound issue with the sub woofer where its making popping sounds, i checked for help on the forum to see if this is a common issue & found a few others with the same issue, i have tried updating the speaker software & this has made no differance, i first noticed it a few months ago but thought is was the neighbours being noisey?

Regards

Jon

[MasukaH]

Hi, thanks for the reply and letting us know. We would advise getting in touch with our Product Specialists as they'd be more than happy to provide further support in regards to this, lines are back up and running from tomorrow 9am. The number to call is 0330 726 7864, more contacts can be found here: http://www.samsung.com/uk/info/contactus/

[Manteltje]

Strange???? The same problem was solved by updating my speakers via 'settings' on the Samsung multirrom app. Hope you get it solved.