Hi Dotty
That is so frustrating for you!! despite eventually recieving your vouchers, they are useless!!
In my case, suprisingly i did not receive the promised phone call from Samsung. So as promised i have sent a request for trading standards to look into it. This was done by a online form available through the Citizens Advice website.
This is what i wrote, i should hear a response within 3 days they said.
Hi
in December i purchased a Samsung UHD television. as part of the transaction Samsung was offering a promotion for 10 free UHD movies from the Rakuten movie streaming service. I registered for the deal on 11/01/18 and took a screenshot of the confirmation page which quoted a unique registration number, and stated that within 14 days i would receive an email on how to access the free movies. Despite 4 live chats with the Samsung helpline, in which on two occassions they promised i would receive a phone call from their promotions team ( no calls recieved ). I have to date still not received the promised free movie vouchers in my samsung account. At the end of my last live chat, i said if i did not receive the promised call, then i would continue my grievance by other means. I hope that you can contact Samsung and inform them that they have an obligation to fulfill this promotion.
Many others have experienced similar problems, some receiving no vouchers and others finding it impossible to use voucher that they have "eventually" received into their Samsung account.
You can access this Forum discussion on the following link, you do not need to be registered to look at it.
https://eu.community.samsung.com/t5/TV-Audio-Video/Free-UHD-films/td-p/369814
Thanks, i hope you can get Samsung to act reasonably towards all affected.
