Free UHD films.

[valleyboy22]

Registerd for x10 free uhd films on the samsung website when bought my tv, and still not heard back and wondering if anyone has done this and what to do?

[Gingercol]

After being told that my problem has been escalated to management I didn't hold my breath .

Yup you've guessed correctly still no coupons still no response what an absolute joke TV plus is. 

I was considering a phone upgrade to a s8 but after the complete lack of customer service I'll jump ship to Apple. 

[Scottishguy67]

I’m getting the same thing reported previously. Click on my tv plus and it just goes to continuous trailers page now . No list of movies just trailers on a loop 

[Smudge19]

Glad to see that some of you are recieving vouchers, to be seen wether they work or not!!

I have just come off my 4th live chat, almost 2 months after registering for this promotion. And Ken said i would definetely recieve a phone call today to clear it up. we shall see!!

I told him, if i do not recieve the promised call, then i will persue a different avenue. That is, to ask trading standards to investigate.

[chuckcharl]

Trading Standards is what I threatened to go to before I got the vouchers, after Blade Runner 2049 (Great) and Snowman (rubbish) I'm now wondering when and if more recent movies will be offered so I cannulae remaining vouchers

[Leg2ion]

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@Scottishguy67wrote:

I’m getting the same thing reported previously. Click on my tv plus and it just goes to continuous trailers page now . No list of movies just trailers on a loop 

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I got this initially, but managed to resolve it - somehow. I think I flicked through channel 4000,4001 and 4002 - the Rakuten channels - selected a couple of films to see description, then went back to TV plus, selected down on the remote circle and the films re-appeared.  I say I think because I honestly cannot remember exactly - I know they weren't there, then they were...

[mon3]

i still have had no reply

[chuckcharl]

Try messaging Samsung Support and also Facebook 

[Leg2ion]

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@Leg2ionwrote:

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@Scottishguy67wrote:

I’m getting the same thing reported previously. Click on my tv plus and it just goes to continuous trailers page now . No list of movies just trailers on a loop 

---

I got this initially, but managed to resolve it - somehow. I think I flicked through channel 4000,4001 and 4002 - the Rakuten channels - selected a couple of films to see description, then went back to TV plus, selected down on the remote circle and the films re-appeared.  I say I think because I honestly cannot remember exactly - I know they weren't there, then they were...

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Update: OK - this week the ability to choose films has now disappeared again. No matter what I did I could not get them back. I reset the smart hub, then signed out and back into my samsung account - nothing. I then updated the firmware as released a couple of days ago. Problem solved - though I have noticed the selection has changed again...! Whether this is a coincidence and the ability to select a film is withdrawn as they change the lineup or it was to do with the firmware update....?

[chuckcharl]

Will they ever sort things out?, I've had no firmware update and as at 9am still got movies, but same lineup as previous