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DVD subtitles out of sync on UBD-M9000

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i have this recuring issue while watching DVD titles in my UBD-M9000 

 

the subtitls will be 10-15min out of sync?  its on the latest firrmware already (1111.4) and samsung support phone support say to keep factory resetting it everytime? its a pain re seting it all up.

i have found turning it off and holding the power button until the power LED flashes red/green gets my subtitals back in the right point but as soon as i watch anothe movie (DVD) its back i have no idea if i have the same issue on BD discs.

 

i cant find my proof of perchase to return it for repair  or refund :-(

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