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Audio lag on HW-Q70R

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Apprentice

Is there a way of flagging these posts to Samsung to alert them to the fact that the audio lag is truly appalling?

 

I've not found a solution as yet.  I get the same issues irrespective of the connection to the soundbar, BT, WiFI & HDMI ARC all suffer.  The source seems to matter little too.  I have a TalkTalk Youview box and have the TV setup to access Freesat.  Both HD (and possibly SD too, need to watch some more to confirm) suffer when ported out through the soundbar.  Played via the TV's own internal speakers and there's no lag.  So it is the soundbar.

 

 

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Apprentice

The fact that there is such a thread should, theoretically flag it with those at Samsung? I find myself going around in circles with Samsung on this. I have phoned them, engaged via Livechat and messaged through Twitter with no success. The most technical interaction was with someone at Samsung, claiming to be an AV Specialist - aye, and I'm Cristiano Ronaldo. After asking me to reboot the Q70R - which did nothing to resolve matters, as it didn't the previous 11 times I have done this, she then asked me to check the software version - it's the latest version so makes no difference. I was then told to take it back to the retailer and exchange it. Sure, I'll swap it for the same product that will have precisely the same problem as it is not a hardware issue!! Possibly the most frustrating customer experience imaginable. The soundbar was sold as a bundle with the TV, so why isn't i fit for purpose? I am speaking with Currys as they are the retailer and they have been very helpful thus far. No solution as yet though

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Apprentice

Well it sure is getting them bad publicity. I was looking forward to buying a Samsung Soundbar but with all the issues being discussed regarding eARC, lip sync/audio lag etc I think I might just go in for a simple Dolby 5.1 BOSE 700. I don't see any such problems there. 

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Apprentice

My hope is that Currys do the right thing and offer a different sound bar of equivalent value. However, that it is at their discretion and it shouldn't be the case - The product in its current state is not fit for purpose!

Apprentice

Hi all

 

I just been onto the EU Samsung Support Chat service and pointed them at this thread and related the fact that I'm on my second soundbar suffering from this issue.  They have agreed to submit this bug to their technicians for a resolution.  When asked how long this might take, the estimate was phrased in 'months'.  So not great, but lets hope this now gets fixed!

Keep an eye out for firmware updates.

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First Poster

same issue here with q90r tv and q70 soundbar which i bought just over a week ago frombought mine through john lewis but not sure there is point contacting them

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Apprentice

Outside of resetting the soundbar, trying different connections, Samsung offered no solution other than replacing the Q70R sound bar via the retailer. We all know that this isn't a solution. They also suggested speaking to the retailer - fobbed me off basically. I spoke with Currys and they couldn't have been more helpful. I am now the proud owner of a Bose Soundbar 500 which works like a dream. Thanks for nothing Samsung

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Explorer
Same here!
I just bought the Q80R tv and the HW-Q70R soundbar and if I play apps built into the tv it seems close but if I use the Cable box, Nintendo Switch, or PS4 it lags horribly. I also have the devices and tv all set to dolby digital because I want to hear the sound I bought it for. Also I have set the sync on the tv and soundbar all the way down to zero and it's still way off. For instance playing call of duty on the PS4 when you shoot a gun you hear the sound of it a second later or so. It really makes the gaming experience horrible. The main reason I purchased this TV and soundbar setup was because of the great gaming reviews the TV has received.
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Explorer

Hey All, Wanted to share some of the conversation in another thread which may provide more information on this situation: 

 

https://eu.community.samsung.com/t5/TV/Lip-sync-on-Q90R-with-5-1-input/td-p/1165111/highlight/false/...

 

To my mind there are 2 things (which is why I originally posted the same complaint as suggested here in the TV area):

 

  • QLED TV's appear to add a delay for audio passed down ARC HDMI
  • Audio routed directly to soundbar is better, however Dolby needs to be decoded (which takes time)

My workaround on the PS4 is direct audio from PS4 to soundbar through optical with setting primary audio to DTS.

 

Hope this helps

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Explorer

Thank you for your input. I completely understand I can hook my PS4 directly to the sound bars one HDMI input and it works fine. But the reason I purchased this TV / Soundbar combo is because I can use the HDMI arc to hook up the Soundbar with the best sound quality and hook my Cox Cablebox, PS4, and Nintendo Switch into the TVs 3 remaining HDMI inputs and the tv recognizes what they are and controls them. In fact it's exactly how the Q80R's manual says to hook everything up for the best quality. I purchased these items because I want the best quality. If they could add a negative sound delay or even a video delay adjustment I could get them in line. I guess it's just a huge disappointment purchasing such expensive "high quality" equipment and it doesn't work as Samsung says. I've spent some time with Samsung support and they said they have never heard of this problem although I did mention to look at their own sites posts as I see many people with this problem. Currently I am waiting to be called by a repairman they are suppose to be scheduling to come to my house to look at it. It's been two days and no call. I chose Samsung over an LG setup base on reviews  and hopefully I don't regret my decision. I'll let you know if they ever show and if this gets resolved. For now I'm not even using it because the sound lags horribly and just kills the experience. 

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