20-09-2019 12:01 PM
I preordered a GW Avtive 2
https://www.samsung.com/uk/watch-active2-preorder/
It offered a pre order free dual charger but...
The (CLAIM NOW) button goes to a completely wrong place
it take you to ...
https://20191.samsungpromotions.claims/gb/en/claims/watchactive/get-started
which is a claim a watch if you buy a phone....
This is totaly wrong and means i cant claim my pre order dual charger
Thanks
Solved! Go to Solution.
20-09-2019 01:03 PM - last edited 20-09-2019 01:11 PM
Thanks I was given that link by phone support as well -
I appreciate you fast help here though :¬)
BTW they fixed the web site direct link now (in the last 10 mins) BUT.....................
Next problem is its asking for a serial numbr of an "un-released" "pre-ordered" product... (quote)
"You can find the serial number on your proof of pre-order"
Neither my account pre-order information NOR the pre-order purchase confirmational email has this information
It seems to be incorrectly asking for somethign we dont have untill we get our watches...
Thus makeing pre-order claim now concept broken and invalid - we must wait till we get the watch to pre order claim now our chargers... phew! :¬)
Thanks again have a nice weekend all :¬)
20-09-2019 12:07 PM
Hi @Madusmacus ,
Yep, we've just spotted that one too - and have let the relevant team know.
In the meantime, this link should take you to the right place: https://20182.samsungpromotions.claims/watchpreorder
20-09-2019 01:03 PM - last edited 20-09-2019 01:11 PM
Thanks I was given that link by phone support as well -
I appreciate you fast help here though :¬)
BTW they fixed the web site direct link now (in the last 10 mins) BUT.....................
Next problem is its asking for a serial numbr of an "un-released" "pre-ordered" product... (quote)
"You can find the serial number on your proof of pre-order"
Neither my account pre-order information NOR the pre-order purchase confirmational email has this information
It seems to be incorrectly asking for somethign we dont have untill we get our watches...
Thus makeing pre-order claim now concept broken and invalid - we must wait till we get the watch to pre order claim now our chargers... phew! :¬)
Thanks again have a nice weekend all :¬)
28-08-2020 09:29 PM