Note 8 dex promotion

[DsaintD]

Has anyone heard back whether their claims for the dex pre-order bonus have been approved? I claimed mine on release day and it still just says claim received on the tracker but sometimes when I check it says claim not found :S

[TracyR]

Hey @DsaintD

You are required to wait between 30 and 60 days after the date of your pre order before claiming your DeX from https://offers.samsungpromotions.claims/note8dex/

Have you recieved an email confirmation?

:womanhappy:

[Smeer]

I have exactly the same problem. Claimed within 2 days of delivery and now it either says received or not found.

The offer says I would hear by email within 2-4 days, but heard nothing...

[Robsonmeg]

Samsung Service is the worst I have ever seen I put my claim in the day the phone e was released. was tolled that it will be validated 30 days after per order date of the phone. 3rd Oct it was validated and then got a email say it will take up to 30 days for delivery and I am still waif or the dex. very email comes back say please. wait 30 days (so In total 60days or more to receive ur free DeX WHAT A JOKE SAMSUNG) 

[bbradley]

Having the same problem

awful communication

[DRUIDDOODE]

Hi @bbradley as long as you have your validation by email and have got your claim number you'll be ok.

When I claimed my gear fit 2 back in February sometimes when I went to check in the online tracker there was couple of times it would say claim not found but after trying again it would come up.

Also you have to wait the probation period of 30 days and then 30 days for your claim to be processed and delivered.

[Chris44]

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@DsaintD wrote:

Has anyone heard back whether their claims for the dex pre-order bonus have been approved? I claimed mine on release day and it still just says claim received on the tracker but sometimes when I check it says claim not found :S

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I also claimed my dex as soon as I got my pre ordered phone and on the 17 september I recieved an email confirming that I would recieve my dex within the next 30 days. It is now 8 days late and I have recieved 2 emails and a message to say check my email. 1 email is a tracker from an unknown company and it doesnt work when i click track my item. The 2nd email was saying that I will recieve my item within 30 days! I dont understand. What awful customer service. Samsung should be proud if there is a c**p service award ceremony because they should win it hands down. I booked my holiday for 10 days after it was due and as from friday I will be away for 2 weeks with nobody to sign for it. I phoned samsung and they cant change the delivery address or even leave a note to say leave it in the greenhouse or wherever. This is the worst service I have ever had.

[Smeer]

Just had my email to say my Dex will be with me within 30 days, so fingers crossed that something arrives at some point.

Note to others waiting: I had put my claim in earlier than the 30 days (I didn't fully understand the 30-60 days thing) and did not resubmit the claim within that 30-60 days - it seems they have eventually caught up with my claim now that I am within the claiming window.