I have the Neon Touch cover and the Galaxy A8 since March 2018 working with no problems. However very recently (Oct 2018) I started having the following problem:
- the cover is closed and the screen is off (as normal).
- open the cover and the screen wakes up and comes to life with the Home screen (apparently as normal)
- however the screen is not responding to any touch input
- Only after I tap the "Back" arrow button first does the Home screen respond to touch inputs
This is a bit annoying and it was not behaving like this up till now. Before, opening the cover would bring me to a fully responsive Home screen (without needing to press Back). The fact that everything works after I press the back button implies for me that it's a software problem.
Soft reset does not solve the problem.
Andoird version 8.0.0
Samsung Experience v9.0
Base band version A530FXXU3BRI1
Build version: R16NW.A530FXXU3BRI1
Yes there's no problem answering if I receive a call. In that situation I open the cover and I see the usual answer call screen and I can answer no problems. The only problem exists when I open the cover in normal use which switches on the display showing me the Home screen (I have no lock/pin/password set up). Here the Home screen is not responding to any presses until I press the back button once.