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EP-N6100 Unable to perform fast charging

(Topic created on: 09-09-2019 02:09 PM)
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Amit13
First Poster
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Hi

 

I recently bought EP-N6100 Not even a month old and I'm facing an issue wherein it has not been able to perform fast charge with my samsung s10e. Connecting a wire directly to the cellphone is charging the device as expected however When I place the cellphone on the dock it does show 50 minutes to full charge or same however even after 50 minutes it wont be able to charge my phone full. In reality it does take 2 to 3 hours plus to fully charge the device.

 

Looking for a resolution at the earliest.

 

Regards

Amit Modi

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2 REPLIES 2
ChrisM
SuperStar
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Hi @Amit13 

 

That doesn't sound right. Have you had a word with the retailer regarding this? If you're still within the first 30 days, you should be able to request a replacement or refund. 

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Amit13
First Poster
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Hi Chris

I'll certainly check with them when I go back to Qatar on 19th. I'm in first 30 days as this was purchased on 30th august.
However i'm not sure if they would do anything or not, let see how it goes.

Thank you for taking you time out to respond.

Regards
Amit Modi
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