09-09-2019 02:09 PM
Hi
I recently bought EP-N6100 Not even a month old and I'm facing an issue wherein it has not been able to perform fast charge with my samsung s10e. Connecting a wire directly to the cellphone is charging the device as expected however When I place the cellphone on the dock it does show 50 minutes to full charge or same however even after 50 minutes it wont be able to charge my phone full. In reality it does take 2 to 3 hours plus to fully charge the device.
Looking for a resolution at the earliest.
Regards
Amit Modi
11-09-2019 12:05 PM
Hi @Amit13
That doesn't sound right. Have you had a word with the retailer regarding this? If you're still within the first 30 days, you should be able to request a replacement or refund.
12-09-2019 08:50 AM