tema Re: Galaxy watch 5 - Some caller names not showing en Wearables

Galaxy watch 5 - Some caller names not showing

mbrxm — Tue, 03 Oct 2023 11:12:16 GMT

Hi all, I've noticed some strange behaviour on my GW5:

for some incoming calls the caller name (from contacts) is shown on the watch but for other only the number calling is shown (although these numbers are also saved in contacts).

For example, for the recent 20 calls in the call log half of the calls are logged just as phone number, other with caller names. But all these numbers/callers are saved in the contacts - I can see them in Contacts app on my watch!

Not 100% this is happening since the last watch os upgrade (Wear OS 4/One UI 5, last update security patch level July 23).

Any help appreciated, thanks!

Re: Galaxy watch 5 - Some caller names not showing

woolett — Tue, 03 Oct 2023 12:13:28 GMT

I have the same problem? I'm on a Samsung a54 5g.

Re: Galaxy watch 5 - Some caller names not showing

ssamjh — Fri, 06 Oct 2023 07:23:32 GMT

I am also getting this after the Wear OS 4 update 😞

Re: Galaxy watch 5 - Some caller names not showing

MohammedAdel — Fri, 10 Nov 2023 05:39:44 GMT

I had got also the same problem after the last update , any solution??

Re: Galaxy watch 5 - Some caller names not showing

AndreyVI — Tue, 19 Dec 2023 11:51:34 GMT

Same problem(

Re: Galaxy watch 5 - Some caller names not showing

Ali_SM13 — Wed, 20 Dec 2023 08:09:18 GMT

Same problem, even after the latest update. Hope samsung fix this bug ASAP, cause it's so frustrating.

Re: Galaxy watch 5 - Some caller names not showing

MohammedAdel — Wed, 20 Dec 2023 08:34:39 GMT

Which update?

Re: Galaxy watch 5 - Some caller names not showing

ssamjh — Wed, 20 Dec 2023 09:06:15 GMT

I went through the effort of reporting the issue to Samsung months ago. I don't think they care about the issue.

Re: Galaxy watch 5 - Some caller names not showing

Members_6Aqeggh — Sat, 23 Dec 2023 06:38:03 GMT

Same here. Tried reset but the problem remains

Re: Galaxy watch 5 - Some caller names not showing

PARESH HIRPARA — Sat, 23 Dec 2023 19:20:36 GMT

Contact list re-sync .try any one number edit and save your contact list
then by call edited number.
Problem solve.
Me try

Re: Galaxy watch 5 - Some caller names not showing

neb-djor — Wed, 27 Dec 2023 08:45:58 GMT

Phone>settings>other call settings>roaming assistance>always add code of country/region you're located in

Re: Galaxy watch 5 - Some caller names not showing

mbrxm — Wed, 27 Dec 2023 09:33:27 GMT

Maybe. But for me this setting is On by default. I'll try turning this On/Off and see if anything happens. Thanks.

Re: Galaxy watch 5 - Some caller names not showing

Manadalorian — Wed, 27 Dec 2023 12:35:56 GMT

hello u resolve the problem?

Re: Galaxy watch 5 - Some caller names not showing

Javad s — Wed, 03 Jan 2024 07:10:25 GMT

Hi mbrxm.

I have same problem an solved by editing and adding country code to all contacts in phone!

Re: Galaxy watch 5 - Some caller names not showing

ashouhdy — Sun, 07 Jan 2024 12:00:41 GMT

this is nit a solution i have more that 200k contacts !

Re: Galaxy watch 5 - Some caller names not showing

neb-djor — Sun, 07 Jan 2024 12:11:24 GMT

Try this

Phone>settings>other call settings>roaming assistance>always add code of country/region you're located in

Re: Galaxy watch 5 - Some caller names not showing

Paras7191 — Sat, 13 Jan 2024 17:08:09 GMT

Have Same Issue after updating watch 4 to Wear OS 4.

Re: Galaxy watch 5 - Some caller names not showing

Javad s — Sat, 13 Jan 2024 17:14:00 GMT

No, don't a solution

Re: Galaxy watch 5 - Some caller names not showing

matcho13579 — Thu, 18 Jan 2024 12:10:37 GMT

Same issue here.

Phone: S23 Ultra

Watch: Galaxy Watch5 Pro LTE (SM-R925F)

No contacts in the watch, caller ID doesn't show (only number is visible), call log not synchronizing with the phone (last record is from 22nd September, so very close to the date when One UI 5 Watch came out)

Re: Galaxy watch 5 - Some caller names not showing

Yusefelmasri — Wed, 14 Feb 2024 20:46:47 GMT

Hey, I have discovered how you can solve this issue. The solution is satisfactory at best, unfortunately, but it DOES work.

The problem we are facing strictly depends on the "phone number format" not being synced properly between your phone and your watch.

It appears to me that Galaxy Watch does not recognize phone numbers correctly when they are written with the country code.

The solution to that problem was to simply edit the numbers with country code and removing the country code. This glitch happens only with national numbers that have a country code added to them.

For example, I live in Egypt, and the country code in Egypt is +20. If a phone number is written as +201224667876 (just a random number) it will not be recognizable. If you remove the country code and make it 01224667876 (this is how numbers look in like in Egypt) your galaxy watch will immediately recognize it and the name will instantly appear. I have tried this on several contacts and it works.

I am still trying to discover a way that edits all the numbers in your contact book all at once.