topic Re: Dashboard Watchface - temperature not showing - Gear Sport in Wearables

Dashboard Watchface - temperature not showing - Gear Sport

Mumpi — Fri, 17 May 2019 11:03:04 GMT

Hey there,

after yesterdays firmware update (Tizen 3.0.02 / R600XXU1ARC4), the temperature widget in the default dashboard watchface does not show the temperature any more. It just shows "No Info" (or "K. Info" as I use German). When I tap on it, it opens the weather app/widget itself, which shows all the correct information on the Gear Sport. Tried to reboot etc. nothing works.

Is anyone experiencing this too?

In parallel, Samsung's own weather app on the S9 (ver 1.5.59.1) does not open any more on the phone either. It opens/closes in an infinite loop. I wonder if this is connected?

Re: Dashboard Watchface - temperature not showing - Gear Sport

Rog42 — Mon, 02 Apr 2018 21:27:17 GMT

Mine does exactly the same. Samsung, fix?

Re: Dashboard Watchface - temperature not showing - Gear Sport

5urv1v0r — Tue, 03 Apr 2018 11:54:08 GMT

Mine too, that's weird!

Re: Dashboard Watchface - temperature not showing - Gear Sport

Mumpi — Tue, 03 Apr 2018 12:35:08 GMT

Well, at least that shows that more people are having the same issue, which suggests that the issue is likely connected to the firmware update and not to a local (config) issue.

Re: Dashboard Watchface - temperature not showing - Gear Sport

5urv1v0r — Tue, 03 Apr 2018 14:04:57 GMT

Yes but my software version is tizen 3.0.0.1 not 3.0.0.2. I tried to update my software but it is saying that i already have the latest version!

Re: Dashboard Watchface - temperature not showing - Gear Sport

5urv1v0r — Tue, 03 Apr 2018 14:19:15 GMT

The other watch face that has weather (called "analog utility") is behaving the same.

It is not only the weather that says "no info", the sunrise/sunset complication also doesn't work because it is obtained from the weather app too.

Re: Dashboard Watchface - temperature not showing - Gear Sport

mmciv — Tue, 03 Apr 2018 15:28:46 GMT

Also noticed this issue. Sunrise/sunset and temperature display no info on the dashboard watch face, but the app/widget works fine.

Re: Dashboard Watchface - temperature not showing - Gear Sport

nl93 — Wed, 04 Apr 2018 11:42:01 GMT

Same with me. No info on the weather or sunrise/sunset in the complications since the firmware update. I have tried everything (resetting GPS, resetting weather app, restarting a couple of times). Samsung needs to fix this. How to make them aware of it?

Re: Dashboard Watchface - temperature not showing - Gear Sport

SmoovNerd — Thu, 05 Apr 2018 13:56:48 GMT

Yup, same here.....stock watch faces are showing "No info" for weather. Have tried to reset the watch two different times with no change. Please look into this and fix asap Samsung, nice feature to have. Thanks!

Re: Dashboard Watchface - temperature not showing - Gear Sport

AntS — Thu, 05 Apr 2018 14:42:28 GMT

Hi all. :robothappy:

Are both the Gear app and Weather app the latest versions for you?

Updating apps from Galaxy Apps: Galaxy Apps > More > My Apps > Update
Updating apps from the Play Store: https://support.google.com/googleplay/answer/113412?hl=en-GB

Re: Dashboard Watchface - temperature not showing - Gear Sport

Mumpi — Thu, 05 Apr 2018 15:06:10 GMT

As written in my initial post ...

Tizen 3.0.02 / R600XXU1ARC4

Samsung's own weather app on the S9 - ver 1.5.59.1

Since no updates are available, they seem to be the lastest versions!

Galaxy apps show no available updates for Gear or Phone.

Re: Dashboard Watchface - temperature not showing - Gear Sport

SmoovNerd — Thu, 05 Apr 2018 15:21:54 GMT

Yes, both versions are up to date.

Re: Dashboard Watchface - temperature not showing - Gear Sport

AntS — Thu, 05 Apr 2018 15:31:45 GMT

Cheers, guys. :robothappy:

Are you able to send some info directly to our software team on this issue? (Open Samsung Members app > select Support > Send Feedback > Error Reports > Application > tick Send System Log Data, and attach a description of the problem.)

Re: Dashboard Watchface - temperature not showing - Gear Sport

5urv1v0r — Thu, 05 Apr 2018 15:38:10 GMT

Yes everything is up-to-date! No updates are available for the gear sport firmware, gear plugin or the weather app.

Re: Dashboard Watchface - temperature not showing - Gear Sport

Mumpi — Thu, 05 Apr 2018 15:43:12 GMT

I have reported both issues via the members app.

Re: Dashboard Watchface - temperature not showing - Gear Sport

Nisnos — Fri, 06 Apr 2018 08:54:39 GMT

I have the smae issue with weather on gear sport watch.

Can someone please give me a step by step guide of how to update weather app on my note 8? I cant find the app on the my apps list in the phone settings or on my apps on google play??

Thanks.

Re: Dashboard Watchface - temperature not showing - Gear Sport

5urv1v0r — Fri, 06 Apr 2018 09:13:23 GMT

The weather app on the Gear watch is a Samsung app not a play store one.

You have to go to Galaxy Apps on your phone (Samsung's own app market), then from the app menu go to "My Apps" (where you will find all the apps already downloaded on your watch) then go to the Gear tab (the Galaxy apps downloaded on you gear watch). If there is any app that needed to be updated you will see an update icon next to it (two reversed round arrows).

Re: Dashboard Watchface - temperature not showing - Gear Sport

Nisnos — Fri, 06 Apr 2018 09:18:42 GMT

Thanks. But I meant something else. nother poster said they have "Samsung's own weather app on the S9 - ver 1.5.59.1". Any idea where he got that info? And how do you update that app on the phone itself (or does it do it automatically)?

And also, when I followed your instructions re checking the apps installed on the watch and I had no apps listed. I havent actually downloaded any apps on the watch so this might not be unusal. But shouldnt the watch weather app be listed on there?

Very annoying, I use the Analogue Utility wathc face as well and it just looks stupid with no info displayed where the weather should be!

Re: Dashboard Watchface - temperature not showing - Gear Sport

nl93 — Fri, 06 Apr 2018 10:12:00 GMT

Everything up to date, yes. This is quite an obvious bug (wonder how the developers did not recognize this when testing) and should be fixed asap!

Re: Dashboard Watchface - temperature not showing - Gear Sport

CodyD — Fri, 06 Apr 2018 13:29:00 GMT

Mine has all the same issues. Come on samsung. Apps no where to be found either...