topic Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black in TV

Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

LukedIn — Thu, 31 Oct 2024 16:00:52 GMT

When attempting to use a Nintendo Switch with the S90C in Game Mode, the TV screen goes black. Standard viewing works without issues, but enabling Game Mode for gaming optimisation results in a loss of video signal. This issue persists despite checking cables and restarting both the console and the TV.

Game Mode has worked for me in the past, it would automatically turn on once the source was changed to Nintendo Switch, so I know something is fundamentally wrong here.

Troubleshooting Steps Taken:

1. Verified HDMI cables are securely connected.

2. Restarted both the Nintendo Switch and the TV.

3. Attempted different HDMI ports on the TV and different HDMI cables.

4. Attempted different Nintendo Switch Dock.

5. Confirmed Game Mode works with other devices.

6. Factory reset the TV.

Requested Resolution:

Please provide guidance on compatibility between Nintendo Switch and S90C Game Mode settings or suggest configuration adjustments to resolve the screen blackout issue.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

AndrewL — Thu, 31 Oct 2024 16:31:39 GMT

@LukedIn: When your Switch is connected via HDMI, is the connection being recognised in Home > Source (or when pressing the Source button on the standard remote)? If so, please try heading to Menu > Settings > All Settings > Connection > External Device Manager > Input Signal Plus > Toggle this on for the relevant HDMI port.

When Game Mode is on, press and hold the play/pause button on your Smart Remote to open the Game Bar, and check the settings here (Picture Mode, Screen Ratio etc) to see if this helps. If the problem continues, try connecting to another TV (a friend or family member), as this will help to verify if the problem lies with the TV or the console.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

LukedIn — Thu, 31 Oct 2024 16:55:29 GMT

@AndrewL: The connection is being recognised in both Home > Source and when pressing the Source button. I have toggled on Input Signal Plus for the port but I have noticed this turns off on its own sometimes.

When I turn on Game Mode with the Nintendo Switch selected, the screen goes black, pressing and holding the play/pause button on the Smart Remote to open the Game Bar doesn't work, nothing appears on screen. The only way to clear the black screen is to unplug the HDMI cable from the Nintendo Switch. I have a Samsung Monitor upstairs which works flawlessly with the Nintendo Switch so I know it's an S90C issue.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

AndrewL — Thu, 31 Oct 2024 17:08:28 GMT

@LukedIn: Please try heading to Menu > Settings > All Settings > Connection > Game Mode Settings > Game Mode, and set this to 'Auto' to see if this helps.

You should also check the Switch settings themselves, to see if there are any restrictions in place that might be causing the signal to drop e.g. resolution output.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

LukedIn — Fri, 01 Nov 2024 10:45:00 GMT

@AndrewL: I have set it to 'Auto' but the issues persists.

I have changed all the different settings in the Switch's TV settings but no luck.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Fri, 01 Nov 2024 22:29:45 GMT

This exact thing just happened to me as well, and I’ve never had a problem with it before.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

LukedIn — Fri, 01 Nov 2024 22:31:13 GMT

I'm wondering if it's a firmware related issue.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Fri, 01 Nov 2024 22:35:16 GMT

Tried all of that, didn’t work. It works with another TV, however just a week ago it worked on this specific TV - which is strange.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Fri, 01 Nov 2024 22:39:17 GMT

You’re describing it perfectly, now that I know that I’m not the only one it’s certainly a S90C problem.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Sat, 02 Nov 2024 21:51:03 GMT

Any solutions so far? I am dealing with the same issue with switch and ps5, no issues with nvidia shield, it seems to be with gaming consoles only, it was working 2 days ago, and I have tried different cables, ty

Edit: just tried with ps5 cable new from best buy , issue persist.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Sat, 02 Nov 2024 04:34:01 GMT

Same here, any solutions?

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Sat, 02 Nov 2024 12:30:36 GMT

Nothing yet. However, I’m still able to connect my Xbox to the TV. So it isn’t all of the gaming consoles. It’s so frustrating because the Nintendo shows up on “latest used” and you see a small screen and you’re able to move around in the Nintendo and you see it but once you press on it through the tv to make it a bigger screen, it goes completely black, or trying to see the settings on the TV, it goes black in a couple of seconds.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Sat, 02 Nov 2024 14:22:20 GMT

Same here with both Switch and PS5, will be trying with better HDMI cable today. I have a workaround, settings>support>device care> hdmi signal> open game mode bar>go back, and the input stays on swtich/ps5. The issue is with game mode, if you edit input to game console, no more black screens but game mode is off. This has to be a software issue

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Sat, 02 Nov 2024 14:26:50 GMT

Hopefully Samsung is quick with the fix, but please do update if you figure it out.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

Johnwconverse — Mon, 04 Nov 2024 00:25:28 GMT

I have the same issue. Nintendo switch does not work with my Frame TV. I’ve tried everything that’s mentioned in this thread and it still doesn’t work. When I plug it into my Vizio tv there’s no issue. It’s clearly something with Samsung that’s stopping it from working.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Mon, 04 Nov 2024 00:31:35 GMT

I found the solution. The problem is with the game mode itself, not the consoles, the HDMI cords or settings outside the TV. Why this started happening two days ago suddenly and apparently with no firmware updates I don't know. Anyway, the solution is to go to Game mode settings and activate Game motion plus, under game motion plus settings, make sure it is selected, with blur reduction cero and judder reduction cero, clear motion off. With this settings, game motion plus should show level 1, and input lag shows " faster". No more black screens , everything works fine, my hdmi input for ps5 is set to Playstation 5. When I connected my switch, I had to do the same for some reason, but now game mode keeps settings for both inputs. The quality is good, I play ratched and clank at 4k , vrr and hdr on(console settings). The only thinf is that now input lag on the game mode shows "faster", not "fastest", how important is that in real life in ms nor sure, but no more black screens no matter what I do. Unbelievable Samsung has been dealing with this since 2022 according to my reasearch, anyway, that's my two cents, try it and let me know.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

ToastyT — Sat, 09 Nov 2024 19:10:15 GMT

It says that the motion plus settings are unavailable for some reason.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Sat, 09 Nov 2024 19:31:08 GMT

You have to be with the Game mode on and on the console (on) in their respective HDMI input, activate game motion plus, and then on the game motion plus setting follow my instructions. If you cannot see the screen because it is black, do not disconect hdmi cable, just get to it throught menu, support, device care, self diagnosis, hdmi signal, noise, until you see the screen and bring on the game bar.

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

tudian — Tue, 19 Nov 2024 22:54:41 GMT

Update:

The Samsung Care technician went yesterday to my house and he ended up talking over the phone with another technician in a remote location, acckrding to him, the problem has been documented before and is "under review by the engineers". It seems that they have tried changing the boards and the issue comes back, it could be a software issue, not sure. In the meantime I continue to play with game mode on and motion plus level 1( faster latency but not the fastest)

Re: Nintendo Switch Not Compatible with Samsung S90C Game Mode - TV Screen Goes Black

LukedIn — Tue, 03 Dec 2024 10:38:29 GMT

@tudian Any update on the engineers finding a solution?