topic Re: Frame TV: disable the default mat for uploaded pictures in TV

Frame TV: disable the default mat for uploaded pictures

bbj14 — Mon, 07 Aug 2023 04:31:07 GMT

I've tried to look it up on the app and online, but I couldn't find a way to set the mat mode for the pictures I batch uploaded from the USB drive. And it always set the default ugly mat that doesn't blend in to the environment at all. The ugly mat really takes away from the "real picture frame" experience.

The only way I to work around this is to first select each individual art work and customize the mat. It is extremely tedious if I have 100+ art work upload each time... (Even worse, after I select each art work, customize the mat and go back. It jumps back to the beginning of my album... It is really hard to track which art work I have set the frame and which I haven't)

It'll be great if there was an option to set the default mat for all pictures in the app's settings!

Re: Frame TV: disable the default mat for uploaded pictures

AndrewL — Mon, 07 Aug 2023 12:08:27 GMT

@bbj14: I have had a look into this for you, and it is unfortunately not possible to change the 'default' matte style and colour, as this can only be adjusted for each individual photo or work or art. To find out more, please take a look at the link below from our friends at Samsung US.

https://www.samsung.com/us/support/answer/ANS00076727/

Re: Frame TV: disable the default mat for uploaded pictures

Spike27 — Wed, 30 Aug 2023 18:16:29 GMT

Thanks for replying... it's a shame the answer is so disappointing. This is one of the missing features that should be an absolute no-brainer for this product!

Is there a 'feature request' section where customers can vote for missing features?

Re: Frame TV: disable the default mat for uploaded pictures

Robs56 — Thu, 16 Nov 2023 23:18:38 GMT

Agreed! Would be a very helpful update to “the frame” we already love. The ability to not have to buy expensive art and allow customers to just use their own art more easily would be very welcome!

Re: Frame TV: disable the default mat for uploaded pictures

Spike27 — Fri, 17 Nov 2023 09:00:02 GMT

It's been three months. I'll ask again, is there a 'feature request' section where customers can vote for missing features?

Re: Frame TV: disable the default mat for uploaded pictures

PurpleGecko — Tue, 12 Dec 2023 14:13:16 GMT

I have now worked for many hours to try to fix this stupid (automatic frame) function. The only "FRUSTRATING" solution is to set the frame for each individual picture. This is NOT acceptable. What do you think - we only want to put 2 or 3 picture into "The Frame"? Even worse if you like to set up a new slideshow of another couple of hundred pictures you have to start from the beginning. Because you have to use the internal memory space which is only 500MB - and not the USB Stick.

As well i noticed, that it is not enough to set the picture size to exactly 3840x2160px - no .... it depends which tool you use for resizing. It is working with MS paint - but not with lightroom or darktable or pixmillion or whatever batch resize tool i tried. Finally it worked with MS Powerplay for batch resize.
This product "The Frame" is unusable and SAMSUNG is not listening to its customer. This will be for sure my last buy from this company.

Re: Frame TV: disable the default mat for uploaded pictures

Big_Dave — Fri, 15 Dec 2023 19:28:44 GMT

Really Samsung? This is not a difficult enhancement to let users decide what default mat to apply to the art collection that customers pay to use. A fix or at least some indication of intent to add this functionality will help me to not question if I should continue my subscription at the end of the free trial.

Re: Frame TV: disable the default mat for uploaded pictures

Evalle86 — Sat, 27 Jan 2024 02:59:26 GMT

Just wanted to add this here just in case anyone else is still looking. The biggest thing you have to do is size each image to the correct resolution, I suggest always getting the highest resolution image you can before resizing. I was looking all over for a fix and found this site: Image to Art Converter for Samsung The Frame (decotvframes.com) Which will convert your image to the proper size it needs to be for the Frame TV. Once you upload the photo to the app you will then see an option for No Matte. I've tried it on several photos and it worked. I hope this helps!

Re: Frame TV: disable the default mat for uploaded pictures

BharatSingh — Sun, 18 Feb 2024 19:16:40 GMT

This is a strategy to sell bezels. If you simply want a white border around a picture, now you need to buy the bezel instead of changing it with software. Samsung is scamming its customers by showing pictures with a black bezel and white border in their advertising, but they really can’t set the white border for all pictures and have to do it manually for each pic (which is impossible and frustrating). With the default black bezel, the pictures don’t look like art work but it looks like a TV. Pretty shady stuff being done by a company which makes high end smartphones with complex software.

Re: Frame TV: disable the default mat for uploaded pictures

CarlosN — Sat, 24 Feb 2024 18:46:57 GMT

Is it possible to set default mat for pictures from the gallery?

Re: Frame TV: disable the default mat for uploaded pictures

Nic T — Thu, 20 Jun 2024 17:56:49 GMT

Has anyone found a solution to this terrible issue?

Re: Frame TV: disable the default mat for uploaded pictures

Joselou — Mon, 16 Sep 2024 16:18:17 GMT

You say: the only way to work around this is to … customize the mat. But you don’t tell how you do that. I can’t find any way to get rid of the mat.

many thanks Jose

Re: Frame TV: disable the default mat for uploaded pictures

tomwhite1214 — Sat, 02 Nov 2024 12:57:47 GMT

Is there any update on this issue? This is so frustrating.

Re: Frame TV: disable the default mat for uploaded pictures

wrm1984 — Fri, 22 Nov 2024 14:55:07 GMT

I agree 100%. I upload my own images for each Holiday (Thanksgiving/Fall, Halloween, Christmas, ETC). Each collection has about 100 pictures. Once I upload, they all have the default matte border. I hate it. I have to go into each individual picture and change it to full screen one at a time. Each one takes like a minute and it's a waste of a couple hours every time I change my collections.

Also, I hate that you can't create folders/playlists inside of your uploaded images. For example, have a folder for Halloween, Thanksgiving, Christmas, Etc). Then I could upload all pictures and just play the folder I want, rather than deleting and uploading each collection everytime I want to change.

Thanks for starting this board. Such a cool TV with such minor flaws that are easily rectified if Samsung bothered to spend a small amount to improve the customers experience.

Re: Frame TV: disable the default mat for uploaded pictures

mannyboi — Tue, 26 Nov 2024 22:11:28 GMT

I'm glad I'm not the only one who shared the frustrations with this! I had about 450 images that I wanted to remove the matte, and doing them all one by one wasn't an option. I found a "dev-way" to upload them locally through an API and setting the matte in the process, but it had some severe limitations which stopped me from going down that route. Eventually I solved it mirroring my phone with the samsung remote app, and writing a script to click move the mouse on my scree, clicking the required sequence of clicks to remove the matte. I ran this script in a loop for about 2.5 hours, and after that all my 450 images are set to no matte. I can do a more extensive writeup on this if anyones interested

Regardless it's beyond me that there's no way to set the default matte for imported pictures, might be an intentional move from Samsung to push users to their art store. Don't they make enough money through the ads they're pushing to my freaking TV menu?

Re: Frame TV: disable the default mat for uploaded pictures

Joselou — Thu, 28 Nov 2024 11:03:23 GMT

Hi, thanks for sharing this info. Your solution is far too complicated for me. The only thing I have managed to do is changing the resolution of my pictures hoping that would at least give a full frame display (it hasn't) . We have a 2019 Frame with maybe even less possibilities for tweaking things anyway. I just don't understand why Samsung offers 3 different options for their own art but not for art that's made/uploaded by their users.

If anyone in the meantime has found a manageable way to work around this, please share! Thanks

Re: Frame TV: disable the default mat for uploaded pictures

Sdb1 — Thu, 05 Dec 2024 18:00:34 GMT

Can you please share? Thanks in advance.

Re: Frame TV: disable the default mat for uploaded pictures

cwe5590 — Sun, 15 Dec 2024 22:03:32 GMT

Hey Mannyboi,

Would you mind sharing your script for this? Any instructions on setting up the mirroring of the remote app would be appreciated.

Re: Frame TV: disable the default mat for uploaded pictures

Sdb1 — Sun, 15 Dec 2024 22:47:14 GMT

In the end I found an easy solution. For those with a Samsung phone, download goodlock module and routines +.

I use routines to build a touch macro that opens smartthings app, opens Frame device tile, and opens the virtual remote. using the virtual remote I select the painting on the screen, remove mat, then go back and toggle one over to the next painting.

Set the macro to Loop as many times as you have paintings and let it run wild. Took about an hour to do 200 paintings. You will be unable to use your phone during that time, btw.

Re: Frame TV: disable the default mat for uploaded pictures

cwe5590 — Tue, 17 Dec 2024 02:07:47 GMT

Thanks Sdb1, seems like a solid solution. I stumbled upon the following post and github repo. Works great and gives a lot of control. The specific code below is to remove the default matte border and move to the next image. Would just need to loop for how many photos you have:

import time
# Remove borders
for i in range(168😞
print(f"Removing border for {i+1} images")
# Remove borders
tv.shortcuts().enter()
time.sleep(0.5)
tv.shortcuts().up()
time.sleep(0.5)
tv.shortcuts().enter()
time.sleep(0.5)
for _ in range(4😞
tv.shortcuts().left()
time.sleep(0.5)
tv.shortcuts().enter()
time.sleep(3)

# Select Next Photo
tv.shortcuts().right()
time.sleep(0.5)
tv.shortcuts().right()
time.sleep(0.5)
tv.shortcuts().enter()
time.sleep(3)

https://www.reddit.com/r/TheFrame/comments/re2z8n/tips_and_tricks_to_get_the_most_realistic_art_mode/