topic Re: email contact for Samsung (UK) in TV

email contact for Samsung (UK)

GeoffC2 — Wed, 24 Jul 2024 06:31:09 GMT

Does anyone have a working email address for Samsung (UK) - the ones I've used in the past no longer work.

Or, alternatively, does anyone know from where to purchase a replacement One Connect box for a UE48JS9000 - The TV is ok, even after 9 years, but the box is continually rebooting. The separate system is one reason we purchased it as John Lewis said if one goes you replace that bit of kit not a full set. There's no single boxes in the online shop.....

The TV is not recognised on the website so I can't get passed the 'firewalls'. There's no other digits/ numbers/ symbols on the name....

Re: email contact for Samsung (UK)

arvids — Wed, 24 Jul 2024 07:28:54 GMT

Hope it helps https://www.samsung.com/uk/support/contact/

Re: email contact for Samsung (UK)

GeoffC2 — Wed, 24 Jul 2024 08:30:02 GMT

Thank you - but I've already tried that. It doesn't provide an email address and, otherwise, won't allow me to continue because the model number I have isn't recognised by the gateway, so I keep going round in circles. The autobot chat gives in and doesn't move onto a human advisor.

Re: email contact for Samsung (UK)

arvids — Wed, 24 Jul 2024 08:36:44 GMT

Maybe u can select other model, and when u are connected ask for yours

Re: email contact for Samsung (UK)

JAMES4578 — Wed, 24 Jul 2024 09:44:50 GMT

@GeoffC2 Your best best may well be the support channels mentioned . The only email I have is

support@samsunguk.zendesk.com , is that the one you tried?

Re: email contact for Samsung (UK)

GeoffC2 — Wed, 24 Jul 2024 10:42:48 GMT

Hi All,

Many thanks for your help - I managed to tweak passed the chatbot and had conversations with an Agent.

The One Connect box is TV specific - my only recourse is to have it repaired (repairer 250 miles away) or upgrade an otherwise good TV.

So much for future-proof technology....

Thanks again.

Re: email contact for Samsung (UK)

cantfixowt — Tue, 01 Oct 2024 13:25:58 GMT

Yea, try getting any sense out of them regarding a product still under warranty and still got a cjarge of £109! They even sent me to Manchester for a different repair on a phone, arriving at Manchester they simply replied, "We can't repair that".

Re: email contact for Samsung (UK)

Despair — Mon, 20 Jan 2025 17:49:06 GMT

Most difficult company to get someone to speak with.
Pathetic...

Re: email contact for Samsung (UK)

steviecee — Tue, 28 Jan 2025 16:03:50 GMT

Purchased samsung a15 5g worst phone ever, always purchased samsung phones but never again. Can read ite.s on web page jumps back to top. Have tried all settings but still the same. Totally rubbish

Re: email contact for Samsung (UK)

weechas — Thu, 06 Feb 2025 13:26:10 GMT

It is miss and make interest speed slow on the new phone on the Samsung ford z6 s25 ultra to miss it to but on Samsung s23 and 24 has got it interest speed good

Re: email contact for Samsung (UK)

boojaygo — Thu, 06 Mar 2025 09:52:13 GMT

Had samsung phone went many through generations model of the flagships. The more tech features the persistent problems i suffered example the camera settings after updates since had been stuck unable access menu. When you manage to agent they tell you factory reset. So painful even doing the back up. This happened many times on the camera app not able to open settings to tweak. They stupidly asked why you want to access the menu. ***** behind the screen. Save you the headache do a back up factory reset and don't buy the latest flagships ever.

Re: email contact for Samsung (UK)

toshbann — Sat, 26 Apr 2025 08:45:46 GMT

Samsung are getting worse. Automatic updates become increasingly advertisement orientated with needless changes I've now stopped updating but I will probably hit problems in the future had Samsung for Donkeys time for a change.
Toshout

Re: email contact for Samsung (UK)

AngryUpset — Mon, 05 May 2025 17:10:38 GMT

Had my ifold6 for 6 months when the centre screen went blank. I sent it back for repair. They said it had been damaged. The centre on the hinge had lifted and it had been twisted. I know this hadn't happened. When my phone was picked up, the DPD driver said he had picked up dozens of the phones with the same fault. One of the girls I spoke to at the engineering plant said the screens were delicate, which means "they are not fit for purpose. I could not believe they were blaming me for the fault. They said the phone was immaculate so how had I damaged it. The phone was a birthday and Christmas present from my children. I am 78 and disabled so my phone is my lifeline. I asked if I could speak to someone higher and was told there was no one. I had to find over £480 to get the repair done so food and heating will have to be cut back on. I am furious. Sorry to rant on but I will never but any Samsung products again and neither will anyone I know.

Re: email contact for Samsung (UK)

citymedic — Thu, 03 Jul 2025 16:08:32 GMT

Hi
Please van you tell me when my smart watch will be delivered.
O filled out the on line foe ans sent proof of buying a new Samsung phone from an EE store ..
Many thanks
Graham

Re: email contact for Samsung (UK)

AndrewL — Thu, 03 Jul 2025 16:28:21 GMT

@citymedic: It isn't possible to track the progress of your claim from this position, I'm afraid. If your claim has been approved, then please use the link provided in the confirmation email to track the progress of your claim. Please note that it can take up to 45 days from the approval date for your gift to be delivered.

Re: email contact for Samsung (UK)

Members_GDQamMD — Fri, 18 Jul 2025 08:12:27 GMT

This link doesn’t help I need an email as I’m getting emails from this email address and want to know if it’s a scam….. SA.noreply@notice.samsung-mail.com

Re: email contact for Samsung (UK)

Gobalmighty — Mon, 18 Aug 2025 13:49:35 GMT

How do I speak to someone I have a £7.99 debit leaving my account dont know what for and the emails say it continues until I cancel it.
As I say I cant find it on the Samsung site very frustrating going round in circles

Re: email contact for Samsung (UK)

icka32 — Sat, 30 Aug 2025 15:20:42 GMT

Hello I'm bay 2024 samsung washmachine but it no god The spin is loud.!no. such a big company allowed the expensive dishwasher to go to waste so quickly!

Re: email contact for Samsung (UK)

icka32 — Sat, 30 Aug 2025 15:24:16 GMT

I really like Samsung products, there are many products. At home, we have Samsung products, but unfortunately I can't buy them, my financial situation doesn't allow it now, and our beloved son is going to die soon! 😭

Re: email contact for Samsung (UK)

nigly — Mon, 01 Sep 2025 16:42:22 GMT

The latest update on samsung mobile had buggered my phone. It freezes frequently!!!