topic Re: My Samsung TV’s cannot pick up my 5ghz wifi network in TV

My Samsung TV’s cannot pick up my 5ghz wifi network

J20ffy — Tue, 04 Jul 2023 05:54:35 GMT

So I have three Samsung TV’s in my home, all 2020 year of manufacturing and yes I know how to check the connections and none of them will show up the 5ghz wifi. Yet I have a 2012 Panasonic Tv which can pick it up. Surly Samsung should have made their tv’s to connect to a 5ghz connection.

my router has the connections separated for the 2.4 and 5ghz so it’s not my router and all other devices can pick up the 5ghz.

I have checked softaware updates and all TV’s are up to date. I also tried a full tv reset and again did not work.

One of my TVs product code is:

UE43TU7020KXXU

so any insight on why Samsung TVs are rubbish when it comes to a 5ghz wifi I welcome feedback as I’m now considering changing mine as it’s rubbish.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Pugs1957 — Tue, 04 Jul 2023 08:18:53 GMT

AFAIK that model doesn't support 5ghz wifi.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

J20ffy — Tue, 04 Jul 2023 08:32:01 GMT

So why does Samsung say that all their smart TVs over 2018 models can support 5ghz? That’s a bit of mid information to sell their products not really honesty is it, no wonder there is so many people on google complaining about the same issues with their TVs. I will most definitely be upgrading to a better tv quality then. Load of rubbish if you ask me

Re: Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Pugs1957 — Tue, 04 Jul 2023 09:23:54 GMT

I have no idea, sorry. I have no connection with Samsung so not in a place to give an opinion.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Members_wquEOsv — Sat, 12 Aug 2023 18:28:45 GMT

We're into 2022 and I was so disappointed when I finally accepted I couldn't use the 5ghz band on my '21 Samsung T.V. They still wanted the £1000 though.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Members_wquEOsv — Sat, 12 Aug 2023 18:29:40 GMT

Why do people reply when they have no clue?

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Athol — Tue, 19 Sep 2023 20:48:51 GMT

Your 5ghz wifi might be using a channel which is out of range, eg. too high. For example, channel 100 was not picked up but channel 36 was picked up by the television.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

jkingsbury — Mon, 16 Oct 2023 20:24:33 GMT

Same - I have a 2023 UE43CU7100 but it only connects to the 2.4Ghz channel - only device that has an issue...

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Adie_H — Sun, 26 Nov 2023 09:22:41 GMT

OK. Just checked, only to discover I was on 2.4k. Ran Speedtest.net got 38MBs.

Manually added my 5g network and did a retest. Now 77.6MBs.

So it doesn't auto detect 5g, but will work if you manually set it up.

Weird

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Eugenedb — Tue, 19 Dec 2023 13:38:39 GMT

This worked for me changed my router 5ghz channel to 36. Thank you

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Adie_H — Thu, 21 Dec 2023 12:29:53 GMT

That is good news. Weird that you have to use a workaround.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

GETHR — Sun, 07 Apr 2024 20:33:21 GMT

This is a very common problem in 5G equipment. On your modem, you must change the 5G transmission channel. You must choose channels WITHOUT dfs: 36, 40, 44, 48 or 149, 153, 157, 161.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Luke047 — Thu, 11 Apr 2024 12:06:12 GMT

I've come across this page after having the same problem with my new QN90C. It won't connect to 5ghz, and on 2.4Ghz, the connection keeps cutting out when watching content.
I have an Eero 6 router, which has limited options - e.g I can't change the transmission band. Was there a solution to this issue at all?

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

GETHR — Fri, 12 Apr 2024 02:35:35 GMT

Eeros uses automatic channel selection, so there is no way to manually force them to use specific channels. Try another brand that supports channel adjustment

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Aravind RJ — Mon, 20 May 2024 14:51:27 GMT

How to setup samsung tv to pick up 5ghz manually? I dont find the option to setup wifi manually? Pls help

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Eugenedb — Mon, 20 May 2024 15:16:57 GMT

This needs to be done on your home wifi router, you need to log on to the router via the ip address and in the settings change the channel. Its different for all router brands.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Rannita — Tue, 17 Sep 2024 17:39:53 GMT

Thx! It worked for me

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

QuentinDunlop — Tue, 31 Dec 2024 16:59:16 GMT

I thank you kindly for this answer. Changing the channel to 36 solved the problem. My TV can now see and connect to the 5GHz SSID.

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Members_mSEJscB — Mon, 24 Mar 2025 17:52:25 GMT

What's a dfs, are the channels you listed ones to choose or ones to avoid? Eero devices don't let you access those settings anyway, forcing my entire network to have to exist in legacy mode, just so this TV can work.

Are Samsung working on software fixes for the TV's affected by the inability to work with modern networks?

Re: My Samsung TV’s cannot pick up my 5ghz wifi network

Mickolous — Fri, 04 Apr 2025 16:37:42 GMT

Worked for me, too. My guess is that the Samsung wifi processor is only capable of receiving some of the channels and it would go on and off when the router was in auto mode.