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Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

EDiG89 — Tue, 09 Jan 2024 10:41:35 GMT

Hi, I am from Malaysia. I have issue with my Samsung 50" 4K UHD AU8000, where the LED screen becoming black until it restarted. This issue happens every time, especially after it has been switched off for quite some time (e.g. in the morning), and it will take a lot of restarting until it becomes watchable.

(afficher dans Mes vidéos)

Unfortunately for me, the TV has been out of warranty since August 2023. So do any of you have similar experience? What is the issue, and how can it be repaired?

Thanks!

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv ..

WinstonSmith — Tue, 09 Jan 2024 12:47:09 GMT

Hi,
try to find the best solution through this app.
You can also have a live chat with the Samsung specialist.
Your TV is not so old,
even if was a very good model, back then.
Try to find the nearest Samsung service centre,
and ask them for the price of the parts and labour costs.
Or, you can try also the non-official service,
they might help you as well.
Unfortunately,
today's TVs are not going to outlive you as their predecessors in the eighties.
Still running TVs over forty years old are quite common.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv ..

EDiG89 — Wed, 10 Jan 2024 01:59:31 GMT

Hi WinstonSmith,

Thanks for the reply. I had a live chat with their agent last Saturday and submitted a service request. I am still waiting for them to come back to me for the appointment and quotation. But if the issue is with the LED screen, and they have to replace it, it will cost around the same price of the TV (I saw the pricing of their replacement screen somewhere on their website)

The TV is only two years old and already had this issue. I'm a bit disappointed with Samsung's quality this time around.

Re: Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the..

WinstonSmith — Wed, 10 Jan 2024 14:09:12 GMT

Of course, you're disappointed.
The TV should be OK for much longer time.
Especially, if it wasn't a low-end model.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv ..

One Connect QN55Q7FN — Sun, 14 Jan 2024 21:02:13 GMT

One Connect QN55Q7FN Black screen is not fixable and Samsung knows it. Discontinued my TV. I treated myself to a gift of a $1300 One Connect QN55Q7FN Samsung. 1st one screen cracked out of box. 2 replacement worked for a while then just stopped. They had to come to my house and replace the complete motherboard. Then worked for a couple years and then the blah fogginess started covering the middle left a third of the screen . Main area for what is going on on a show. Now You Tube has a great video of this and how Samsung knew about it and so SAMSUNG stopped making them but didn’t seem to inform people who had bought this specific product which was a known 100% fact that the product would develop this malfunction. I personally think they should replace everyone of them that they sold. With one one of same or greater quality. That would be the Good Faith thing to do. And for a company so large they should announce it. Get trust back into products. Get people back into products. Real people not all computer based. Bring real blood live people back into everything.

Re: Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the..

WinstonSmith — Tue, 16 Jan 2024 04:13:43 GMT

If you are buying an expensive product from an expensive brand,
you also expect first-class service.
Instead of buying a TV from a third-league,
no-name manufacturers,
you bought a Samsung.
This is not right.
But, nothing is as it used to be a few years ago.
Cheap TVs are made in Romania from Vestel,
and it really doesn't matter which brand,
because all of them.
Sharp is not Sharp anymore.
JVC is not JVC anymore.
Toshiba is not Toshiba anymore.
Philips is not Philips anymore.
So realistically,
you have Samsung, LG, Sony, Panasonic,
and two relatively good budget brands;
Hisense and TCL.
The rest are in history.
Grundig, Loëve,
Bang & Olufsen, Salora, Thomson, Mitsubishi,
Nokia, Finlux, Mascom,
Tesla, Telefunken,
Daewoo, Hyundai,
Sanyo, LCE,
Orava,Hitachi,...

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

zsapom — Fri, 03 May 2024 08:16:08 GMT

I have similar issue. 1st time happened when I still have the warranty (bought in 2021) and they gave me whole screen replacement under warranty in 2022. Now this thing happened to me again. Really suck. Same issue, twice, within period of less than 4 years. This is the first and last time I'm buying Samsung worthless TV.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv ..

dalrymro — Thu, 16 May 2024 13:22:47 GMT

I bought a samsung au8000 50 " tv in 2022 the screen started going blue switching itself off and on the eventualy it came on this took longer and longer till just a blue screen and switching ofc and on .the tv was picked up by tvrs a samsung approved repairer..He did some tests and told us it was the screen.Could cost £200 to sort.Surely a tv costing £400 should last longer than 2 years but from what i am hearing there is faults with the au8000 crystal smart 50"tv .Samsung dont want nothing to do with it but i persue it through the small claims court if i have to

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

11jd — Sun, 23 Jun 2024 13:16:22 GMT

I had the same problem, when I disconnected the xbox from the TV after a while this problem disappeared

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

RM29 — Wed, 03 Jul 2024 08:45:45 GMT

11jd, I just had the same issue after unplugging Xbox. How long did it take for your TV to come good again? We have complete black screen turning on and off every few seconds.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Cdgburnet — Mon, 15 Jul 2024 23:51:42 GMT

Mine just did this a few days ago. Less than 3 years old. Pretty disappointing. I cant even turn the screen on now. Just nothing but blackness. Samsung offered me 15% discount on a new tv but I'm very unlikely to get another Samsung if they only last less than 3 years. I have a mate who bought his a few weeks before me and his did the same thing a month ago.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Jc1968 — Fri, 09 Aug 2024 01:25:26 GMT

Purchased SAMSUNG 85Q60 QLED 4K in December 2022 1st one delivered had yellow blurred line about 500ml wide, supplier delivered 2nd Tv a day later it had a 400-500ml black image /Line vertical on the screen they replaced it again and that Tv was fine until last night we have noticed a black blurred line similar size to the previous on screen ,I have gone to supplier today to try for an outcome not confident but it is obviously a consistent fault I have experienced, paying $4000 on a Tv should eliminate such issues I would think.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Damjanovska — Sun, 01 Sep 2024 18:03:04 GMT

Hi there, experiencing the same problem. Could you give some insights as to how you resolved the problem? (that is, if you resolved it) Thanks!

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Cdgburnet — Sun, 01 Sep 2024 22:46:54 GMT

Mine was also out of warranty. I called Samsung and they picked up the tv and changed the screen and returned for free. So I would suggest contact customer service and see what they can do.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Cdgburnet — Sun, 01 Sep 2024 22:47:53 GMT

To close this one out Samsung offered to pick up and repair for free and they returned to me in working conduction again at no cost. Suggest contact customer service.

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Mosikk2208 — Sun, 20 Oct 2024 12:44:14 GMT

Hi.I have the same problem for au8000

(it happened today). We don't have Samsung service here and I have to get it repaired elsewhere. Please let me know if you have a solution. How is it be fix? And which part is involved?

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Mosikk2208 — Sun, 20 Oct 2024 13:39:53 GMT

Hi , i have this problem too. Please if you find any solution tell me too

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Mosikk2208 — Sun, 20 Oct 2024 14:34:20 GMT

Hi .have you this problem?

Be fix?

If be! How?

Please answer me

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Cdgburnet — Sun, 20 Oct 2024 22:28:18 GMT

This is what the receipt said

Re: Issue with Samsung 50" 4K UHD AU8000, Screen becoming black, until the tv restart.

Cdgburnet — Sun, 20 Oct 2024 22:29:44 GMT

this is what was on the receipt