tema Re: TV Plus en TV

TV Plus

poppasmurf — Wed, 16 Aug 2017 13:16:49 GMT

I've just bought a new Samsung UHD TV. It has an annoying TV Plus app which I don't want as it's only trying to sell me something I don't want, and I cannot seem to delete. I keeps coming back.

Anyone any ideas?

Re: TV Plus

AntS — Wed, 16 Aug 2017 13:30:24 GMT

Hi @poppasmurf.

TVPlus is an enhanced version of Freeview with additional features. It's one of the stock features/apps, and so can't be deleted.

Re: TV Plus

ChrisH81 — Fri, 15 Dec 2017 23:25:03 GMT

This TV Plus app keeps starting up on my TV whilst I'm watching through an externally connected Freesat box (via an A/V amp). It'll change source automatically to view the TV plus random trailer which has started playing. Happens roughly about once an hour or two. I've tried disabling auto-update within the "apps" settings to no avail, and I'm unable to delete the app. Any other suggestions?

Note that im running the latest software.. TV model is 55mu7000.

Re: TV Plus

DarrylB — Wed, 27 Dec 2017 18:54:08 GMT

I'm having the same issue and it's so frustrating. Mine happens when I'm on my PlayStation 4, which is a pain in the a##e when gaming or watching something else. I've played with settings but nothing seems to work.

Re: TV Plus

Mchelle — Fri, 29 Dec 2017 11:57:52 GMT

I have been having the same problem for the past month (six month old tv). It switches from sky to tv plus of its own accord and it can go on for several hours and in some cases it takes a few seconds before it has switched back to tv plus, sky goes back on and within a few seconds tv plus is back. I have recorded it doing it and within the space of five minutes, it switched to tv plus 27 times.

I have called Samsung advisors every day for the last three days (sometimes more than once a day). The tv plus app has been deleted off my tv more times than I can count but all deleting tv plus does is replace it with another problem as it then pops up with a ‘cannot connect to server’ fault. I call Samsung and they reset my smart hub, delete tv plus and tell me to monitor it but can guarantee that within a few hours it’ll do it again and I’ll be back in the cycle of calling, reset, delete....

Having just got off the phone to Samsung again a few minutes ago, I have been now told that the problem won’t be fixed until a software update is released, they don’t know when that will be.

Re: TV Plus

Gemma86 — Thu, 01 Mar 2018 07:44:43 GMT

We have the exact same problem with ours. We spoke to Samsung and they’re sending someone out. Is you’re working now? How did you fix it?

Re: TV Plus

Phil12 — Thu, 08 Mar 2018 08:35:49 GMT

This sounds very annoying, I would be asking for a refund straight away from the place I bought it from if Samsung can't say when it will be fixed. The TV is not fit for purpose.

They treat their customers very badly, once they have our money they don't seem to care if you can watch the TV or not, and how on earth did it get through testing?

You'll not even know if the next updated firmware fixes it as they don't release any information about changes or fixes for new firmware.

Samsung wonder why their TV sales are dropping...

Regards

Phil

Re: TV Plus

TimHoward — Sun, 25 Mar 2018 07:29:32 GMT

We have a UE55MU6670 which doesn’t quite have the same issue, it doesn’t switch to TV Plus during watching other sources. However when we switch the TV on with no sources active it starts in TV Plus and the contents often isn’t suitable for our 6 year old daughter. It’s usually showing some crappy Rakuken TV trailer featuring gory special effects.

I've tried locking Rakuken, but I cannot find any setting to limit the content displayed on TV Plus to child friendly. Any ideas?

Re: TV Plus

Cassiopeia — Sun, 25 Mar 2018 19:36:33 GMT

I stumbled over this thread and I'm in dire need of help here.

My 80year old mother got my tv as a a replacement and I got it down so that she can switch channels in my TV app (Zattoo). I have hidden every other app, as the build in ones cannot be deleted. This works for all apps but TV Plus. If the TV has been off for an unknown amount of time, the TV Plus app is back and I have no idea how my mother starts it or if it's autostarted, but she is stuck in the app and unable to find her used channel list. She cannot switch back to Zattoo. Is there some kind of support email or telefone number?

Re: TV Plus

daverandall — Wed, 04 Apr 2018 11:43:54 GMT

I am starting to get really fed up with the constant marketing on my Samsung devices which only seems to get worse. I have just purchased my third tv, my other two just over a year ago. This new tv continually pushes TVPlus every time I switch the power on. If I had wanted your app I would download it and use it, just as I did with iPlayer, Netflix etc. I cannot delete it or stop its continual advertising just as I cannot stop the continual notifications asking me to sign up to Samsung cloud on my phone.

Seriously, please stop forcing your services on your customers who are more than intelligent enough to decide which services they do and do not want. I have enjoyed you products and have paid good money for them. I just want a TV and a mobile phone, NOT a tv and phone with constant plugging of Samsung biased software.

I will certainly move my attention elsewhere if this continues, it is very annoying and just blatant.

Re: TV Plus

Gregory_7 — Fri, 27 Apr 2018 10:24:46 GMT

It was the same for me, I checked out (Delete) all TV Plus channels in the channel list. now it doesnt show up anymore.. for now atleast . Source -> Live TV -> Channel List -> select TV plus -> Select all channels ->Delete

Re: TV Plus

Madasahat — Wed, 07 Aug 2019 18:10:29 GMT

This is how I fixed mine
Home button - Channels List - Edit channels - Restore TV plus/remove TV plus

With the new updates Samsung have listened and it is alot more accessible to remove or restore TV plus now

Re: TV Plus

Nick77 — Wed, 02 May 2018 20:35:19 GMT

Hi Tim.

Ive a ue43ku6670. The last update to firmware 1220 was done on my tv 2 days ago and it added in tv plus app as my tv didn't come with it built in. I also have the same issue as you so I was advised by Samsung to go to Channel list on the Samsung remote and delete the tv plus channels, then I was told to delete the app from the smart hub and touch wood it doesnt come up with the trailers when I switch off my bt box or when I put the tv in but not the bt box ( it just says can't connect to the server). I have a 5 year old and a two year old and you're right its shocking the fact this stuff comes up at any time of day.

Thankfully it doesn't seem to change automatically to tv plus but my dad had that problem with a ue40mu6100 last september but I don't know what version of firmware it was.

Hope this helps

Re: TV Plus

KevCo — Wed, 02 May 2018 21:41:48 GMT

Hi Nick77,

I have the same issue but can't find out how to delete the app in smart hub. Could you share how you did it please? Thanks

Re: TV Plus

Nick77 — Wed, 02 May 2018 22:03:01 GMT

After deleting the tv plus channels in the channel list (once in the list go to edit then select the tv plus channels to delete), then hit the home button on the Samsung remote and if tv plus app is there maybe next to Netflix app or bbc I player app then arrow down and click remove.

I hope this helps

Re: TV Plus

KevCo — Wed, 02 May 2018 23:15:06 GMT

Thanks Nick77. It didn't do the trick for me. I had to do full reset of the TV including a manual selection of the country (to my actual country), which for some reason apparently prevented the issue coming back. I don't really understand but the TV setup with TV+ did not come back after that (despite being still on the newest software update 1220). Just took me 4h to figure out tonight... And not even sure it will work long term. Thanks Samsung. Please fully test your software release next time.

Re: TV Plus

Nick77 — Thu, 03 May 2018 07:27:32 GMT

I' glad you seem to have it sorted. What tv model do you have and out of interest what country are you in?

Re: TV Plus

KevCo — Thu, 03 May 2018 07:36:28 GMT

KS7000 series from 2017 country Ireland.... However dear TV plus was back on this morning when turning the TV on... Any words from Samsung here on releasing a patch to activate/deactivate TV plus? This push sale strategy (not even talking about ads in smart hub) is massively intrusive and detrimental to the product experience. Unfortunately when sales takes over customer experience that the kind of issues customers will have to endure. Shameful on Samsung, very frustrated by this. Probably last Samsung TV for me, clearly not acceptable.

Re: TV Plus

Mchelle — Thu, 03 May 2018 07:47:47 GMT

I have managed to get mine sorted. However, I had to send it away to another repairer. Samsung were absolutely hopeless and did nothing to sort the problem and I couldn’t stand it any more.

the problem was sorted by switching off anynet+. Unfortunately I have no idea how they did it, but for the last two months it’s been ok. I just hope it remains that way. I will never buy another Samsung product again as their customer service was dire

Re: TV Plus

Nick77 — Thu, 03 May 2018 08:30:29 GMT

Hi Michelle.

Ive just done that with mine and it doesn't even come up with the channel number normally 4000 or the message saying cannot connect to server ( I deleted tv plus out of the Channel list) anymore.

I will have to manually switch source to bluray player now as anynet+ is meant to switch it automatically but that's ok. Because anynet+ is swithed off it shouldn't try to switch to tv plus now