topic Re: Can't get freeview HD channels in TV

Can't get free view HD chanels

Pmackereth — Sun, 26 Feb 2017 15:16:43 GMT

I have recently bought a Samsung Smart TV, model T24D390S but am unable to get any HD channels on the freeview tuner. The aerial attached is the same one used successfully on another TV and HD was available then. Tried retuning many times but the TV will not pick up HD channels.

Re: Can't get free view HD chanels

AntS — Fri, 03 Mar 2017 18:06:19 GMT

Hi @Pmackereth.

Are you getting other channels fine? And are you auto tuning or manually doing it?

Re: Can't get free view HD chanels

pmackereth1 — Sat, 04 Mar 2017 14:04:39 GMT

Yes getting all none HD channels and auto tuning. I thought with it being a smart TV the tuner would cater for HD but I have not been able to confirm this. Does this model actually have a HD tuner?

Re: Can't get free view HD chanels

AntS — Wed, 08 Mar 2017 10:31:11 GMT

It should do. Any joy with manual tuning?

Re: Can't get free view HD chanels

pmackereth1 — Sun, 12 Mar 2017 18:51:33 GMT

Navigated to the manual tuning page and was presented with the following:

CH 26 FREQ 514000KHz BANDWIDTH 8MHz RESCAN

CH 29 FREQ 538000KHz BANDWIDTH 8MHz RESCAN

CH 43 FREQ 650000KHz BANDWIDTH 8MHz RESCAN

CH 46 FREQ 674000KHz BANDWIDTH 8MHz RESCAN

CH 40 FREQ 626000KHz BANDWIDTH 8MHz RESCAN

CH 24 FREQ 498000KHz BANDWIDTH 8MHz RESCAN

I clicked on each of the RESCAN buttons in turn, but the TV was not picking up any HD Freeview channels. Then I checked on the Freeview website and discovered that the HD channels for my area are on channel 23, so I added channel 23 as a new channel and carried out a search. This did not find any TV stations.

Any other ideas?

Re: Can't get free view HD chanels

pmackereth1 — Sun, 12 Mar 2017 21:53:00 GMT

I have finally discovered that this TV does not have a HD tuner installed. This was confirmed by Currys. Very disappointing

Re: Can't get freeview HD channels

notonato — Fri, 12 Jan 2018 21:09:10 GMT

I have the same problem. My Samsung UE49MU6400 is definitely full HD, but cannot pick up any terrestrial channels in HD. Tries several retunes, but TV can only save channels in SD. However, my satellite box does receive foreign channels in HD. Very strange. Any help would be greatly appreciated.

Re: Can't get freeview HD channels

KW72 — Wed, 21 Feb 2018 16:05:59 GMT

I have UE49MU6400 UXXU TV and can get HD channels. Suggestions try manual tune, check you have the latest soft ware, have your aerial and signal strength checked plus ensure the all channels are enabled Samsung appears to have a default setting thats shuts out most channels. when I first tried my tv I could only get about 5 stations M y local TV transmitter is Waltham.

Note Before Tuning activate enable all channels. Also when satisfied with reception activate the channel lock

Re: Can't get freeview HD channels

JAMES4578 — Tue, 20 Feb 2018 10:24:51 GMT

@notonatowrote:
I have the same problem. My Samsung UE49MU6400 is definitely full HD, but cannot pick up any terrestrial channels in HD. Tries several retunes, but TV can only save channels in SD. However, my satellite box does receive foreign channels in HD. Very strange. Any help would be greatly appreciated.

@notonato Do you still have the Freeview HD issue or us it resolved? Good advice from @KW72 , if unclear on manual tuning see @AntS' impressive post above. (No 4) I would also suggest a factory reset if problems remain, I also have MU6400 and no trouble tuning Freeview HD (though don't have much need for it with SKyQ)

Re: Can't get freeview HD channels

notonato — Thu, 22 Feb 2018 08:13:10 GMT

Hi there. Many thanks for your suggestions. I eventually got the problem fixed by replacing the aerial. Getting channels in hd now. Thanks again! 🙂

Re: Can't get freeview HD channels

JAMES4578 — Thu, 22 Feb 2018 13:04:14 GMT

@notonatowrote:
Hi there. Many thanks for your suggestions. I eventually got the problem fixed by replacing the aerial. Getting channels in hd now. Thanks again! 🙂

@notonato Glad you've got it sorted now, in some cases the aerial may be an issue.

Re: Can't get free view HD chanels

Jane4 — Sat, 26 May 2018 14:34:02 GMT

I can’t get any HD channels have re tuned and checked I can receive in this area?

Tv is two days old?

Jane

Re: Can't get free view HD chanels

KW72 — Sat, 26 May 2018 14:56:03 GMT

when I first tried my tv I could only get about 5 stations My local TV transmitter is Waltham. Note Before Tuning activate enable all channels. Also when satisfied with reception activate the channel lock

Re: Can't get free view HD chanels

KW72 — Sat, 26 May 2018 15:06:03 GMT

If you cannot get HD channels and you can receive all other stations I suggest you have your aerial system checked by a reliable TV/ aerial engineer they should have the equipment to check the signal strength and quality of the signal.
NOTE. Samsung have a default setting the disables most channels so before tuning click on button to enable all channels
Once you have re tuned and are happy with the result press the lock button

Re: Can't get free view HD chanels

kevinoap — Sat, 21 Jul 2018 13:21:26 GMT

I had the same problem. My Humax picked up all the HD channels but tv didn't. This worked for me...

Go into autotune and where it says Aerial or Dish select Freesat (not satellite, if you select satellite you won't get all the HD channels). Select scan and it will ask for your postcode. Enter your postcode and away it goes, picking up all your HD channels.

Re: Can't get free view HD chanels

Laurapuodz — Sun, 02 Sep 2018 21:43:14 GMT

Hi! What settings did you use to manually tune your tv? I have an aerial but mine is not picking up any channels.

Re: Can't get free view HD chanels

KW72 — Wed, 05 Sep 2018 10:10:21 GMT

I have UE49MU6400 UXXU TV and can get HD channels. Suggestions try manual tune, check you have the latest soft ware, have your aerial and signal strength checked plus ensure the all channels are enabled Samsung appears to have a default setting that shuts out most channels. when I first tried my TV I could only get about 5 stations my local TV transmitter is Waltham.

Note Before Tuning activate enable all channels. Also when satisfied with reception activate the channel lock

Re: Can't get free view HD chanels

lynette1 — Thu, 06 Sep 2018 17:46:03 GMT

We bought a samsung smart TV, model UE43KU667OU Type UE43KU6670. We moved a year ago and since then have been unable to get any HD channels. Have retuned to factory setting and retuned without any success. Please help

Re: Can't get free view HD chanels

KW72 — Fri, 07 Sep 2018 15:04:40 GMT

Can you get all other channels appart from HD channels ? if so the problem could be your aerial and it will need checking by a reliable TV/ Aerial engineer they should have the equipment that measure signal strength and the quality of the signal. Low signal and or poor quality wil have a significate effect on HD channels and the TV will not show them.

NOTE Digital TV is not like the old analogue TV where you could get signal that was poor and grainy. Digital TV wil just cut the the signal if its corrupted just like falling off a cliff its either there or it not there.

BEFORE CALLING AN ENGINEER, have done the following:

Samsung have default setting that shuts out most channels you may only receive 4 or 5 channels on free view.

Before retuning ENABLE ALL CHANNELS ( this is in the settings menue)

After retuning and you are happy with it ACTIVATE THE CANNEL LOCK

If still cannot get HD channels then I suggest you get the aerial checked.

( note the cost will be around £ 25 to £40 So ensure you get a reliable approved enginer or you may get one who will try to convince that you require new a aerial which will be very expensive )

Regards KW

Re: Can't get free view HD chanels

paul1277 — Fri, 07 Sep 2018 15:22:28 GMT

@KW72 wrote:
Can you get all other channels appart from HD channels ? if so the problem could be your aerial and it will need checking by a reliable TV/ Aerial engineer they should have the equipment that measure signal strength and the quality of the signal. Low signal and or poor quality wil have a significate effect on HD channels and the TV will not show them.
NOTE Digital TV is not like the old analogue TV where you could get signal that was poor and grainy. Digital TV wil just cut the the signal if its corrupted just like falling off a cliff its either there or it not there.

BEFORE CALLING AN ENGINEER, have done the following:
Samsung have default setting that shuts out most channels you may only receive 4 or 5 channels on free view.
Before retuning ENABLE ALL CHANNELS ( this is in the settings menue)
After retuning and you are happy with it ACTIVATE THE CANNEL LOCK
If still cannot get HD channels then I suggest you get the aerial checked.

( note the cost will be around £ 25 to £40 So ensure you get a reliable approved enginer or you may get one who will try to convince that you require new a aerial which will be very expensive )

Regards KW

Did your old TV work ok. If it did then I find it hard to think the aerial is at fault.

Paul