topic Re: Re: Auto scan and wrong channel numbers in TV

Auto scan and wrong channel numbers

Varsas — Sun, 26 Aug 2018 22:09:04 GMT

I bought an mu7000 aka mu8000 (US) and have auto tuned it for Freeview channels but none of the numbers for the channels match the standard ones. Is this normal? Can it be fixed?

Re: Auto scan and wrong channel numbers

7alhoul — Tue, 28 Aug 2018 14:14:15 GMT

Hi @Varsas,

it is logical the TV it is programmed for the US, but the order you can regulate it yourself.

Re: Auto scan and wrong channel numbers

Varsas — Tue, 28 Aug 2018 14:19:26 GMT

@7alhoul wrote:
Hi @Varsas,
it is logical the TV it is programmed for the US, but the order you can regulate it yourself.

It's not a US model; it's the UK model. I just mentioned the US model number as a reference point for clarity as last years numbering can be confusing.

Has anyone else encountered this issue where the TV appears to have assigned numbers to the channels as it's found them and not applied the Freeview number?

Re: Auto scan and wrong channel numbers

paul1277 — Tue, 28 Aug 2018 14:24:04 GMT

@Varsas wrote:
@7alhoul wrote:
Hi @Varsas,
it is logical the TV it is programmed for the US, but the order you can regulate it yourself.

It's not a US model; it's the UK model. I just mentioned the US model number as a reference point for clarity as last years numbering can be confusing.

Has anyone else encountered this issue where the TV appears to have assigned numbers to the channels as it's found them and not applied the Freeview number?

No a new one on me.
Paul

Re: Auto scan and wrong channel numbers

AndrewL — Tue, 28 Aug 2018 14:24:12 GMT

Hi @Varsas

If you are currently outside the region the TV was intended to be used then this is likely to be why you are experiencing this issue. As a workaround you can go to Home > Live TV > Channel List > All > Edit > Channels > Change Number to see if you can arrange the channels in a more familiar order. Please be aware that when a channel number is changed, its channel information is not updated automatically.

Re: Auto scan and wrong channel numbers

Varsas — Tue, 28 Aug 2018 14:36:55 GMT

@AndrewL wrote:
Hi @Varsas

If you are currently outside the region the TV was intended to be used then this is likely to be why you are experiencing this issue. As a workaround you can go to Home > Live TV > Channel List > All > Edit > Channels > Change Number to see if you can arrange the channels in a more familiar order. Please be aware that when a channel number is changed, its channel information is not updated automatically.

Hi. I'm not outside the region. I went down to my local Currys PC World, bought the TV, brought it home and set it up at the weekend. Perhaps mine is somehow incorrectly configured? Is there a way to check?

I left the channel numbers alone but it's annoying, especially as I want to set it up with my Harmony remote and that uses the Freeview channel numbers; I have tweaked the numbers in that device so it uses the Samsung's numbers for a few favourite channels rather than the Freeview ones.

Re: Auto scan and wrong channel numbers

AndrewL — Tue, 28 Aug 2018 14:47:35 GMT

No problem. I recommend going to Home > Settings > Broadcasting > Auto Tuning > Auto Tuning Settings to see if this makes a difference. You can also utilise Broadcasting > Expert Settings > Manual Tuning to scan for all the channels manually and store the scanned channels in the TV. ^AL

Re: Auto scan and wrong channel numbers

paul1277 — Tue, 28 Aug 2018 14:55:04 GMT

If it is a brand new telly it should work out of the box without having to mess around. First thing I advise anyone is to report it to you retailer as a fault, especially in the first 4 weeks.

It sounds like a fault because as I said it should work out of the box, and if not then replace and get one that does.

Paul

Re: Auto scan and wrong channel numbers

MarpleBBBB — Thu, 10 Dec 2020 21:05:12 GMT

Varsas, did you find a solution? I've just bought a new TV and have the same issue.

Re: Auto scan and wrong channel numbers

Varsas — Fri, 11 Dec 2020 09:32:39 GMT

I didn't find a solution in the end and customer service weren't that helpful; partly I'm not sure they understood it.

It's actually fine and just annoying that the numbers don't match up. If you set up a favourite list then it's easy enough to manage.

Re: Re: Auto scan and wrong channel numbers

Jimr1980 — Tue, 13 Apr 2021 19:18:25 GMT

Yes today and its so annoying
Bought a TV in the UK with a UK plug not US and it must be the only TV in the UK that doesn't tune in channel 1 as BBC1 or 2 as BBC2 its crazy they're all over the place

Re: Re: Auto scan and wrong channel numbers

Alexbad1 — Sun, 14 Jan 2024 01:08:31 GMT

Same trouble with mine! First few channels are Adult Babestation! Not a family friendly TV.

Re: Auto scan and wrong channel numbers

BrokenTV1 — Sat, 22 Feb 2025 07:43:00 GMT

I had this issue and it bugged the hell out of me, but it was easy to fix. Home>Channel List>click right to move into the channel list options.

For me, one of the options was 'Satellite'. Select that and change it to 'Freesat'.

All the channels then mapped to their correct number.

Re: Auto scan and wrong channel numbers

DocTater — Sat, 04 Apr 2026 13:49:24 GMT

I had this same problem a few months ago and checked several forums but they did not fix my TV (Samsung 55" TV (UN55MU6290F - 2018) which had the wrong channel numbers so the channel guide was always empty. Here is what finally worked for me:

1. On remote, select Settings (MENU on some remotes) > Support > Self Diagnosis > Do a "Reset Smart Hub" and then do a "Reset".

2. Go through the setep again and the auto scan should pick up the correct local over the air channel numbers.

I hope this might help someone else having this same issue.