topic Re: Smart Hub Deleting Apps in TV

Smart Hub Deleting Apps

l888-1 — Fri, 25 Jan 2019 07:55:15 GMT

Is anyone else having issues with their Smart hub on their TV's?

My smart hub has been updating and deleting my apps such as Amazon and Plex, when I re install them the Smart Hub updates and deletes these again. I have had the same issue on 3 of my Samsung Smart TV's

This happened yesterday yet they were all working fine the day before.

I have contacted Samsung and went through all the usal checks and TV resets with no success.

Re: Smart Hub Deleting Apps

AlyB — Fri, 25 Jan 2019 08:50:47 GMT

Me too. Reinstalled smart hub. Doesnt work. Reinstalled amazon keeps deleting. Amazon say its a samsung issue

Re: Smart Hub Deleting Apps

KCattix — Fri, 25 Jan 2019 09:06:04 GMT

Exactly same problem here and started mystically yesterday.

Re: Smart Hub Deleting Apps

l888-1 — Fri, 25 Jan 2019 09:09:29 GMT

This happend on all mine as soon as I switched them on

Re: Smart Hub Deleting Apps

AlyB — Fri, 25 Jan 2019 09:55:13 GMT

Been in touch with samsung again. Done full reset reloaded apps and keeps deleting apps again. Just logged back into Amazon and Netflix and lost both again. Samsung saying not tbem app providers saying not tbem either. Anyone else suspect the Gremlins?

Re: Smart Hub Deleting Apps

macaceres — Fri, 25 Jan 2019 10:02:55 GMT

Me too. I am in Spain and the same problem. Sure it's a Samsung issue.

Re: Smart Hub Deleting Apps

l888-1 — Fri, 25 Jan 2019 10:06:43 GMT

I believe this is a Samsung Smart hub issue as I'm having the same issue with Amazon and plex,

Its funny how this affects several different providers / platforms where they are on the same hub.

Definatly a Samsung hub issue as the hub deletes these apps within a few minutes of installation.

Samsung support said they had to escalate the issue as they were not sure of the issue

Re: Smart Hub Deleting Apps

wilf21 — Fri, 25 Jan 2019 12:49:19 GMT

I've been having the same problem for the past two days. Power up the TV, Smart Hub deletes the top line apps such as Netflix, Rakuten, BBC iPlayer and others, and also Samsung Apps, and my self-installed app for Amazon. Smart Hub then says it needs to update and on OK, it reinstalls all the apps it just deleted (but not Amazon, presumably because I installed that manually). The most annoying thing is that to then use most of the apps, I have to log into them all over again and doing that with a remote control is a lengthy process as I'm sure everyone knows.

I reset, reinstalled, etc. as advised by an online Samsung advisor last night, but it didn't solve anything. However, today, Friday 25 Jan, I went online again and the advisor I communicated with this time told me that Samsung are now aware of the problem and have "escalated it", so I am hopeful that it will be sorted out in the not too distant future.

Wilf

(in London)

Re: Smart Hub Deleting Apps

l888-1 — Fri, 25 Jan 2019 12:56:51 GMT

With any luck samsung can push out the previous update of smart hub to allow us all to get our apps back while they resolve this issue

Re: Smart Hub Deleting Apps

ChrisM — Fri, 25 Jan 2019 14:21:00 GMT

Hi all.

We believe the cause of this issue has now been resolved and everything should be back to normal.

For anyone still having issues, please try a Smart Hub reset.

Re: Smart Hub Deleting Apps

wilf21 — Fri, 25 Jan 2019 15:09:32 GMT

Yes, looks like it's been fixed. Thank you for letting us know.

Re: Smart Hub Deleting Apps

heybudday — Mon, 28 Jan 2019 20:14:29 GMT

Tried a Smart Hub reset and app reinstall and it still won't connect. The app won't find or connect to my Plex Media Server. but the media server *is* working. I can use and read it on the PC in question. It will also detect via other third-party devices.

The issue is particular to the Plex app on the Samsung TV itself. The last time my Plex app was updated was in August 2018. Just wondering whether Plex is planning another update to this app.

Re: Smart Hub Deleting Apps

HogemMa1 — Sat, 02 Feb 2019 13:15:55 GMT

No it is not fixed, also on my samsung (the netherlands 2012) apps are disappearing, lucky Netflix is back but Plex.TV is still gone and also not available in the Samsung STore, i contacted Plesk.tv the said its a issue with samsung.

Please restore this app and stop removing working apps without notifications to buyers of samsung tv's

Re: Smart Hub Deleting Apps

HogemMa1 — Sat, 02 Feb 2019 13:20:52 GMT

No its not fixed The Netherlands apps are still disapearing Netflix just came back but Plex.tv is till gone please stop annoying your customers buy removeing the most used apps.

Please reinstall plex.tv

Re: Smart Hub Deleting Apps

Razorbold — Sun, 03 Feb 2019 12:01:51 GMT

Hello

still not working for me either, reset hub and then search shows no Plex app, was working fine 2 weeks ago.

Thanks

Re: Smart Hub Deleting Apps

l888-1 — Mon, 04 Feb 2019 07:29:55 GMT

Try a manual update of the TV firmware using a USB stick and latest software from tbe Samsung website

Re: Smart Hub Deleting Apps

Razorbold — Mon, 04 Feb 2019 07:43:32 GMT

Did try that, it won’t update saying it’s on the latest firmware, code on the website was version 4, tv is running version 7.

Re: Smart Hub Deleting Apps

l888-1 — Mon, 04 Feb 2019 07:50:18 GMT

The only other thing I can suggest is resetting the TV and if that does not work contact Samsung support.

Re: Smart Hub Deleting Apps

Razorbold — Mon, 04 Feb 2019 08:23:03 GMT

tried that, still no joy, the model is an ES6900 50 inch, must be 5 years old, so maybe they have dropped suppport, will give them a ring, thanks for the help.

Re: Smart Hub Deleting Apps

Razorbold — Mon, 04 Feb 2019 08:47:06 GMT

well that was 15 minutes of my life I won't get back, support say it might have been dropped from my model support, but nothing definite, anyone know a way of either downgrading the firmware or installing the app manually?