topic Re: My5 on smart hub in TV

My5 on smart hub

Aaronhull — Fri, 27 Jan 2017 23:14:21 GMT

Why

I keep getting this message when trying to watch something on my5 on smart hub.it won't play all4 either but I can still watch things on itv player YouTube ect can anyone help please

Re: My5 on smart hub

AntS — Wed, 01 Feb 2017 13:46:49 GMT

Hi there, @Aaronhull. :smileyhappy:

Is this still happening for you? If so, what's the model number of your TV; and have you been in touch with My5 or All4 to check if there's any issues at their end?

Re: My5 on smart hub

Barrie — Sat, 04 Feb 2017 16:28:43 GMT

Hi There,

Got the same problem with MY5 on my UE32J5600 TV. I've reset the hub, removed and downloaded the MY5 app annd all appears to be OK but try and play anything and I get the message that the content isn't available. I'm OK on the ALL4 and ITV player

Re: My5 on smart hub

Aaronhull — Sat, 04 Feb 2017 21:14:51 GMT

The model number is ue55j6300ak and no I haven't been in touch with anyone about it yet

Re: My5 on smart hub

AntS — Sun, 05 Feb 2017 15:39:31 GMT

Thanks @Aaronhull. :smileyhappy:

Like @Barrie, you could try a Smart Hub reset (Menu > Smart Hub > Reset Smart Hub), but as there doesn't appear to be any joy with that then it's very likely to be an issue at the app developer/broadcast end - so it may be best to get in touch with My5 and All4 in this instance.

Re: My5 on smart hub

Mikado — Fri, 06 Oct 2017 14:15:15 GMT

Was this issue ever resolved? We have the same issue with MY5 on a Samsung Model: UE22H5600

I have been in touch with Samsung (phone call) who claim it is an issue with Channel 5. I have e-mailed Channel 5 (twice) and had no response to date.

TV Software (Firmware): T-MST14DEUC-2870.1 (Latest)

Sub-Micom: T-MST14DEUS-1010

My5 Version: 1.275 (Latest)

Re: My5 on smart hub

cypher007 — Fri, 29 Nov 2019 21:15:40 GMT

ive got the same problem on my UE22H5600.

any update?

Re: My5 on smart hub

Mikado — Mon, 02 Dec 2019 15:39:25 GMT

No change, as far as help/information from either Samsung or Channel 5, I am afraid. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. Obviously, we have shared this experience in order to warn others. However, if you manage to get it to work, please let us know.

Re: My5 on smart hub

LSD1 — Sat, 14 Dec 2019 16:48:38 GMT

Has anyone found a solution for this please? I have reset the SmartHub and reinstalled all apps but no success with My5.

Re: My5 on smart hub

cypher007 — Thu, 26 Dec 2019 19:29:11 GMT

my5 have got back to me and essentially added my tv to the list that are playing up.

on the subject of Samsung i recently bought a Q70R and after a couple of days trying to get a picture that wasnt devoid of dark detail plus it wouldnt play any dts files as Samsung wont pay for a dts codec, i gave up and returned it.

bought a Sony and its better than the Samsung in most roles, maybe not as good for dark movies in a dark room due to blooming and sound is a little blunt, but as a TV it does everything well and plays everthing.

Re: My5 on smart hub

Benjad — Thu, 16 Jan 2020 17:24:45 GMT

@Aaronhull wrote:
Thank you

I keep getting this message when trying to watch something on my5 on smart hub.it won't play all4 either but I can still watch things on itv player YouTube ect can anyone help please

Re: My5 on smart hub

Mikado — Mon, 27 Jan 2020 16:41:49 GMT

Sit down for this... Two days ago we got My5 (online) on the 22" Samsung (UE22H5600) for the first time since October 2017. Great news if it continues. However it still does not work on our 37" model (UE37ES6300), nor does BBC iPlayer. However, BBC have posted that they are aware of the problem and will be issueing an up-date "early 2020". We did nothing apart from turning the TV on and trying it for the nth time. Seems like an up-date has been issued on the QT.