topic Re: S95B disconnects from the network - standby mode no longer works. in TV

S95B disconnects from the network - standby mode no longer works.

rafm5 — Mon, 30 Oct 2023 09:47:45 GMT

Device closes wifi connection after being in standby mode for > 6 minutes, so unable to access it remotely!

The SmartThings Hub also goes offline, which is ridiculous.

This started within the last few days. Firmware 1520. What I can't understand is why this is happening now, as the latest software has been installed for some time and this issue is just now appearing.

Looks like a new bug reported by many users. It is said to be caused by the OLED logo that appears at start up. The TV doesn't 'properly' go into standby, it shuts itself off completely. So SmartThings can't detect TV.

Re: S95B disconnects from the network - standby mode no longer works.

ChrisM — Fri, 03 Nov 2023 17:25:46 GMT

Hi @rafm5

Are you still having this issue? If so, could we take the full model code of your TV please? Go to Home > Settings > Support > About This TV.

Re: S95B disconnects from the network - standby mode no longer works.

rafm5 — Sun, 05 Nov 2023 10:30:55 GMT

Many Reddit users are reporting the same issue. Resetting to factory defaults several times has solved the problem so far. For some it did not.

QE55S95BATXXU

Re: S95B disconnects from the network - standby mode no longer works.

patbap — Sun, 03 Mar 2024 10:41:04 GMT

I am having the exact same issues and having no luck since reporting this to Samsung. They said it would be fixed with next firmware release but the issue remains

Re: S95B disconnects from the network - standby mode no longer works.

rafm5 — Sun, 03 Mar 2024 16:56:11 GMT

My problem is now solved, but definitely not by a firmware update. It randomly disappeared. OTA update? I don't know. If Samsung is so sure that the firmware update will fix the problem, they should be able to provide more details about the source of the bug and confirm which firmware will fix it.