topic Re: BBC IPLAYER CRASHES UE50AU8000 in TV

BBC IPLAYER CRASHES UE50AU8000

Steve761 — Sat, 28 Oct 2023 11:34:18 GMT

BBC IPLAYER app crashes and screen blacks out then tv restarts. Only happens on this app. I know this is a problem with other models of Samsung tvs. Is there a fix or firmware update for this yet? Thanks

Re: BBC IPLAYER CRASHES UE50AU8000

ChrisM — Sat, 28 Oct 2023 14:01:51 GMT

Hi @Steve761

What's the current software version of your TV please? Go to Home > Settings > Support > About This TV. Also, have you tried a Smart Hub Reset on the TV? Go to Home > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Let us know if this helps.

Re: BBC IPLAYER CRASHES UE50AU8000

JAMES4578 — Sat, 28 Oct 2023 16:19:23 GMT

Hi @Steve761 Additionally Is there any difference with the Beta version of the app? other ideas are to check iplayer is also up to date ,though it may well be on Auto Update. you may need to reinstall the iplayer app to see if that makes a difference. could also reboot Tv and router by unplugging from mains for a minute.

An issue was reported with some Samsung Tv's in July, your model was not listed though.https://www.bbc.co.uk/iplayer/help/issues/connected-tv/crashing-samsung-tv

Re: BBC IPLAYER CRASHES UE50AU8000

Steve761 — Sat, 28 Oct 2023 18:54:08 GMT

Hi Chris, tried all of the above still crashes. Software version is 2141. Thanks for your feedback

Re: BBC IPLAYER CRASHES UE50AU8000

Steve761 — Sat, 28 Oct 2023 18:55:59 GMT

Hi James, yeah tried reinstalling and unplugging router but still crashes. Thanks for your response though.

Re: BBC IPLAYER CRASHES UE50AU8000

Steve761 — Sat, 04 Nov 2023 16:07:00 GMT

Update. BBC IPLAYER seems to be working fine now. Not sure how but we had a power cut for a while and I noticed the software is now 2141.2

I also had removed the iPlayer app and then added it again once I see the software update. Maybe the iPlayer app updated too? Not sure but seems ok for now.

Re: BBC IPLAYER CRASHES UE50AU8000

PaulM1 — Sat, 04 Nov 2023 17:39:14 GMT

We're pleased to read that the issue is now resolved, @Steve761, so thanks for keeping us updated and for providing some pointers that will likely prove useful for others. 👍