topic Re: Help weird tho error message in TV

Help weird tho error message

Lizakai — Fri, 23 Jul 2021 03:12:52 GMT

So I came home to my tv displaying this weird screen. I plugged it out and plugged it back in and to no avail. And I don’t have any additional things plugged into the tv. But yeah, can anyone help a girl out?

Re: Help weird tho error message

Steven9761 — Fri, 23 Jul 2021 08:39:46 GMT

At a guess, thats a USB stick and a USB port in that symbol. I think your telly is saying that it needs a firmware update. Go online, search for your tv model in the OFFICIAL Samsung website (do NOT download from any 3rd party website!), follow the instructions for extracting any firmware update, including how to put it onto a BLANK, FORMATTED USB stick. Once you've done this, safely remove the USB stick, then insert it into the USB port (typically, on the back of the tv, beside the hdmi ports, etc) with the tv itself switched OFF. Once you are certain you have correctly inserted the USB stick, POWER ON your tv. Your tv should then automatically check the firmware is a more recent version than what is already on it, then start updating it. You might need to refer to your instruction manual or, if you don't have it to hand, the Samsung website should have a pdf copy of it on their website. If all is good, switch OFF the telly, remove the USB stick, then power up the TV as normal.

As an aside - if yours is a SMART TV, with an Ethernet cable plugged in between your tv and your Internet router, you should be able to set up the tv to automatically update the firmware. Again, refer to your tv manual, to learn how to set this up.

Re: Help weird tho error message

Tehmeng — Mon, 26 Jul 2021 09:46:44 GMT

Yep, corrupted firmware, tv was turned off while updating firmware. Go to Samsung website and download full firmware.

Re: Help weird tho error message

Partita — Fri, 20 Oct 2023 07:39:09 GMT

Try change firmware.

Re: Help weird tho error message

LobComm1437 — Wed, 24 Jul 2024 22:33:58 GMT

Were you ever able to find a solution to this issue, Lizakai? It just appeared on my son's TV and I am doing everything possible to find a solution. I've downloaded the latest firmware and placed it on a USB stick as suggested below, however it still just shows the weird image above and won't let me do anything. If you did happen to find a solution, I would be extraordinarily grateful if you would please share it with me.

Re: Help weird tho error message

GageLemmers — Tue, 30 Jul 2024 04:21:30 GMT

How!? I'm stuck with the same issue

Re: Help weird tho error message

Strange message — Sun, 15 Sep 2024 03:13:01 GMT

I have that message too what do I do?

Re: Help weird tho error message

Strange message — Sun, 15 Sep 2024 03:35:46 GMT

Where do I get firmware and how do I get it in to my tv

Re: Help weird tho error message

AndrewL — Sun, 15 Sep 2024 11:11:39 GMT

@Strange message : Firmware can be downloaded for our website for supported models, and installed via a USB storage device. If you confirm your model number, located on the sticker on the back of the TV, then I will look into this further for you.

Re: Help weird tho error message

Strange message — Sun, 15 Sep 2024 21:24:40 GMT

Do I have to leave the USB stick in the tv permanently?

Re: Help weird tho error message

Strange message — Sun, 15 Sep 2024 21:26:42 GMT

My model number is UN32M4500

Re: Help weird tho error message

kells21 — Sun, 23 Feb 2025 04:02:39 GMT

hi there i have the same issue please help

Re: Help weird tho error message

PB123123 — Thu, 17 Jul 2025 12:28:01 GMT

Hi, I am having the same issue. I updated the firmware via the settings menu and when I turned back on it had the USB icon / logo. I've downloaded the firmware from the website for my model number, using a formatted USB drive (tried FAT, FAT32, EXFAT and NTFS) and different sizes of USB drives and nothing seems to work.

With TV turned off, I plug in USB drive, power TV on and then nothing happens. I have left for 5 mins and then turn on TV and then get the USB ICON again. Any thoughts, feedback welcome