topic Re: My tv has completely died after just two years - what can I do? in TV

My tv has completely died after just two years - what can I do?

Jaypee11 — Wed, 31 May 2023 18:14:30 GMT

I bought a Samsung QE50Q60TAU in May 2021 and a week ago it completely died. It’s used for about three hours most days and hadn’t been moved or knocked. I’m told now it cannot be repaired. Surely this is wrong and unacceptable? Has anyone else had this? Every other TV we have had has lasted years and years - are Samsung TVs really rubbish? I certainly won’t be recommending or buying them again. Thanks!

Re: My tv has completely died after just two years - what can I do?

JAMES4578 — Thu, 22 Feb 2024 00:21:01 GMT

Hi @Jaypee11 Sorry your Tv has not lasted very long but unfortunately some sets lifespan will be well below the average with several companies whilst others last longer than expected , this is not typical for a Samsung Tv though. I take it you no longer have warranty. some tips on how to prolong the lifespan here https://smarthomestarter.com/samsung-tv-life-expectancy-in-years-and-how-to-prolong-it/

Consumer rights go beyond warranty and port of call is the retailer, claims can be made up to six years after purchase. However if a fault develops after the first six months, the burden is on the consumer to prove that there was a known fault at the time of purchase. More details here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-

Re: My tv has completely died after just two years - what can I do?

Members_escKr9U — Wed, 28 Jun 2023 11:24:32 GMT

Same issue happened to me. TV was rarely used. I got the QE50Q60TAU TV in December 2020, the frustrating part is that the TV was supposed to have a 5 year warranty which cannot be found in the Samsung system, they are asking me for confirmation emails for extended warranties... which I cannot find. So they get around warranty by having certain policies. They do not really care about customers. The TV broke after 2.5 years... one of their approved repair shops quoted me 531 euro to repair the TV, diagnosis being that the screen is faulty... From now on I would stay away from samsung products... lately I have issues with my S21 ultra cameras too... their products are very poor...

also the customer support is crappy, always finding a way around not to support a repair...

such a scam with this TV i got.... paid 700 euro on it back in December 2020....

Re: My tv has completely died after just two years - what can I do?

NoMoreofthisBrand — Tue, 05 Sep 2023 16:17:43 GMT

So yes I too have QE50Q60TAU that i purchased in November 2020 not quite 3 years ago. purchased as a second set so some days it doesn't even get switched on, so its a light use set! It has now failed at just under three years. This seems to be a ridiculously common issue for this model with so many issues. Safe to say very disappointed in samsung and the level of customer support. speaking to the repair agent they have a lot of these sets through their repair shop. main board replacement looking at close to £300 repair if its the screen its close to the price of a new set and is uneconomical to repair, I id still have to pay a £100 minimum fee however.

Incredibly poor by samsung and from this experience I will never buy another Samsung set!

Re: My tv has completely died after just two years - what can I do?

NoMoreofthisBrand — Tue, 05 Sep 2023 16:17:06 GMT

Did you ever get anywhere with this?

Re: My tv has completely died after just two years - what can I do?

Ajclarkey — Wed, 13 Sep 2023 17:50:24 GMT

Just to add on I have the same set purchased January 2021 through the Samsung website a couple of months ago a few lines starts appearing across the screen gradually getting worse and today whole screen gone. Absolutely awful. Seems they only come with 12 month guarantee. I am also never buying a Samsung again as this is my 2nd Samsung tv with first one last less than a year. I should have known and mistakenly bought this one!!

Re: My tv has completely died after just two years - what can I do?

Diana_70241 — Thu, 21 Sep 2023 14:43:13 GMT

Hi there,

Seems like it's becoming a prevalent issue with their TVs. I also purchased the Samsung UA70TU7000KXXA in March 2021, a year later, the screen went blank. Luckily, because it was still under warranty, they came to fix it. Now, a year and five months later after the first fixing took place, it gives me the exact same problem. So clearly, these TVs have issues. I have had another brand TV for over 10 years and I have never seen such faults. I really regret purchasing this Samsung TV.

I have now had to escalate to the CEO and see if any further action can be taken because the chances of this re-occurring even after spending my money to fix it are quite high. Clearly, Samsung is not the brand for me anymore.

Re: My tv has completely died after just two years - what can I do?

Byrdy19 — Sun, 01 Oct 2023 19:33:47 GMT

Seems like there are a few threads about this model dying, mine did yesterday after 2 years... bizarre-issue-with-samsung-tv-qe50q60tau/td-p/6397552

Re: My tv has completely died after just two years - what can I do?

Rangers10 — Thu, 05 Oct 2023 14:26:32 GMT

Bought ours in April 2021 and it started with a few black lines at just over 2 years old. Spoke to Samsung who weren't the least bit interested. This week it stopped working altogether. Will never buy another Samsung TV after this!

Re: My tv has completely died after just two years - what can I do?

Anna1091 — Wed, 18 Oct 2023 12:36:43 GMT

The same issue here, model QE50Q60TAU dying only 1 month after guarantee expired. There must be a problem with this model ??

Re: My tv has completely died after just two years - what can I do?

MarthaD — Fri, 20 Oct 2023 18:40:16 GMT

Have a Samsung purchased in Jan 2022 and it just completely died: SAMSUNG 55" Class 4K Crystal UHD (2160P) LED Smart TV with HDR UN55TU7000. GARBAGE! Shame on Samsung.

Re: My tv has completely died after just two years - what can I do?

8ellaBill — Fri, 03 Nov 2023 17:16:46 GMT

Hi Jaypee11

Was this ever resolved. The exact same thing happened to me . Same model Samsung and same dates . This is def a faulty batch. Expensive bad choice purchase for us. I will not let this go.

please let me know

Re: My tv has completely died after just two years - what can I do?

Jaypee11 — Tue, 07 Nov 2023 07:42:26 GMT

Hi. It turned out that the retailer who sold us the tv had an extended warranty so they got a specialist out to us who took it away to replace the screen. It does now work but we will never buy Samsung again. I wish you luck with yours.

Re: My tv has completely died after just two years - what can I do?

MarthaD — Tue, 07 Nov 2023 17:43:54 GMT

No all they offered was to send a repair person, but the costs of the repair would be on me. For a ~$400 tv, it was probably going to cost more than the tv or as much to repair. so no, Samsung did very little as we were like 10 months passed their 1 year warranty period.

Re: My tv has completely died after just two years - what can I do?

Members_OQo4b0K — Thu, 16 Nov 2023 12:46:59 GMT

I have exactly the same issue. I bought a QE50Q60TASXXN in June 2021 and as of today it is broken. To make matters worse, my previous Samsung TV also broke down when it was just passed warranty. I'm starting to think it is not a coincidence.

Re: My tv has completely died after just two years - what can I do?

Gashmondo — Thu, 23 Nov 2023 14:03:40 GMT

I purchased a Samsung QE50Q60TAU in January 2021, on 17th November 2023 it turned off, came back on with a Black screen & sound, then turned off again, it then came back on with a Black screen & sound & then turned off, it's stuck in a continous loop of going on & off until the power is turned off.

The TV is in pristine condition & has not been moved since it was put in place after purchase.

The TV is only 2yrs 11mths old & cost nearly £600. I've been in touch with the supplier & Samsung, both are not interested as the TV is over 12mths old.

A complete rip off!

Re: My tv has completely died after just two years - what can I do?

MarthaD — Mon, 27 Nov 2023 00:30:01 GMT

Based on all the bad reviews of the Samsung tvs and their short shelf life, I think we should all try to contact James Fishler, Senior VP Home Entertainment & Display Division, Samsung Electronics America to see of he has read all these experiences. Actually reaching him, on the other hand, might be a bit of a challenge. This is from LinkedIn:

Re: My tv has completely died after just two years - what can I do?

MarthaD — Mon, 27 Nov 2023 00:30:53 GMT

You can also email the CEOs office: https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?PROD_ID=G303850&siteId=591

Re: My tv has completely died after just two years - what can I do?

Pinhead Larry — Mon, 27 Nov 2023 14:12:08 GMT

Hillarious!

I bought two Samsung QE50Q60TAU arround the same time as you. The first one broke last Year, the other yesterday. Contacted Samsung Repait. They basically told me to ****** off*. Pretty pathetic. And now, after a little online searching, I see lots of People with the same Issue on the same Model.

Re: My tv has completely died after just two years - what can I do?

Spicey — Tue, 02 Jan 2024 11:15:00 GMT

I also bought TWO QE50Q60AAU in November 2021 as Christmas presents for my two daughters. They have BOTH developed the exact same fault within a month of each other. Just two years old and as good as scrap. Had a quote to repair of £389 each! Samsung didn't care, best they could offer was 15% discount. Had the cheek to tell me if I bought new ones now they would have a 5 year Warranty.