topic Re: BBC iPlayer error 02103 - not streaming in TV

BBC iPlayer error 02103 - not streaming

RotjeknorUK — Mon, 31 Jul 2023 16:26:41 GMT

A brand new Q60C delivered 5 days ago. All apps installed and all seems fine. But BBC Iplayer not streaming, error 02103. Samsung support over the next 3 days checked everything, reser smart hub, router and reset all apps, still no luck. Samsung will escalate with BBC. BBC issued this statement July 4 https://www.bbc.co.uk/iplayer/help/issues/connected-tv/crashing-samsung-tv but my tv is not on this list. Does anybody else have a similar issue? #bbciplayer

Re: BBC iPlayer error 02103 - not streaming

bobescotty — Wed, 02 Aug 2023 18:12:59 GMT

Happening on my human so must be bbc

Re: BBC iPlayer error 02103 - not streaming

63johnw — Wed, 02 Aug 2023 20:07:28 GMT

Happening tonight too on my new S95C 55”. Sky Q IPlayer App working.

Re: BBC iPlayer error 02103 - not streaming

9919 — Wed, 02 Aug 2023 21:37:55 GMT

I have the same issue on samsung 55 inch

Re: BBC iPlayer error 02103 - not streaming

63johnw — Thu, 03 Aug 2023 10:11:01 GMT

Same error code still this morning 02103. Disappointing. Any way to raise this with Samsung ?

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 03 Aug 2023 12:09:31 GMT

So, after Samsung support checked everything bar a factory reset at the start of the week, I had a call today to check if the iPlayer workeds. And it did. My telly had been switched off completely for two days but restarting it today the iPlayer seems to work. To contact support I rang them on 0333 000 0333.

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 03 Aug 2023 12:10:48 GMT

Mine is working now, suggest you ring Samsung support who will chase bbc to fix

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 03 Aug 2023 12:11:11 GMT

See my post update.

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 03 Aug 2023 12:11:44 GMT

See my post update

Re: BBC iPlayer error 02103 - not streaming

9919 — Thu, 03 Aug 2023 12:22:09 GMT

Manages to sort rhus out folks. 1 switch on tv, then unplug tv from wall, do not turn off tv by the remote etc. Then immediately hold down tje red button on the tv remote for 30 seconds. When that's done wait for 5 minutes, then plug tv back in and hey presto it works

Re: BBC iPlayer error 02103 - not streaming

63johnw — Thu, 03 Aug 2023 12:59:23 GMT

Just tried and it’s working for me now without doing anything 🤷‍♂️

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 03 Aug 2023 14:07:29 GMT

I'll give that a try because now the live stream is not loading! Watching worlchamos cycling earlier today fine, but put on standby for an hour the live stream not working Support is supposed to ring back so not resolved.

Re: BBC iPlayer error 02103 - not streaming

DaveOz99 — Sun, 06 Aug 2023 15:36:47 GMT

Also happening on my new QE50 50 inch. Very annoying. Unplugging everything from power socket seems to work, but have to do it evey time. This needs to be sorted out by Samsung or BBC.

Re: BBC iPlayer error 02103 - not streaming

DaveOz99 — Sun, 06 Aug 2023 15:38:10 GMT

Yes, just unplugging from the wall and switching on again seems to clear it for me, but I'm not going to do that for the rest of my life!

Re: BBC iPlayer error 02103 - not streaming

David273 — Mon, 07 Aug 2023 15:24:25 GMT

I think I have the same issue. I've also reported it to Samsung and gone through all the diagnostics with them so hopefully they are aware and working on a fix.

In the meantime I've found a workaround. The issue doesn't seem to affect uhd programmes and if you start watching a uhd prog and then try watching a normal resolution programme it works. The error eventually comes back but you just need to start watching another uhd programme again

Re: BBC iPlayer error 02103 - not streaming

Members_Ns2B0S8 — Thu, 10 Aug 2023 12:40:15 GMT

I have exactly the same problem. We had a Q60B 2022 model and never had any problems. A storm took out the TV and the insurance replaced it with the newer model Q60CA 2023 model. Other apps work but iPlayer gives the 02103 error every time we try to play something. I tried searching a few weeks ago but nothing, now this thread shows up.

Currently using the virgin box for iPlayer so not a massive problem but still annoying as I sometimes forget. Hopefully Samsung and BBC can get together and work this out.

Re: BBC iPlayer error 02103 - not streaming

David273 — Thu, 10 Aug 2023 13:08:25 GMT

Does the workaround I've found work for you?

Re: BBC iPlayer error 02103 - not streaming

DaveOz99 — Thu, 10 Aug 2023 17:14:32 GMT

When you say at present you're getting iPlayer on your virgin box, do you mean using an internet browser (like Chrome or Edge)? I have a Humax box, and I could try that I guess. The iPlayer app on the TV apps list should still work of course.

Re: BBC iPlayer error 02103 - not streaming

RotjeknorUK — Thu, 10 Aug 2023 17:19:04 GMT

I think you need to log with Samsung so they are aware of the ongoing issue with the BBC iPlayer. I think the bbc from time to time release an update to the tv. But only when a problem is logged? Samsung assured me several times the customer satisfaction is a very high priority to them.

Re: BBC iPlayer error 02103 - not streaming

ChrisM — Fri, 18 Aug 2023 10:05:36 GMT

Samsung are working to provide a permanent solution to this issue. In the meantime it is possible to prevent the problem from happening by opening another app prior to launching BBC iPlayer or selecting terrestrial TV prior to opening BBC iPlayer.